Jessica Adarighofua
@jessicaadarighofua
Experienced customer service professional with a passion for driving impactful results.
What I'm looking for
As a seasoned customer service representative with over 2 years of experience in platform support, data entry, and team collaboration, I have consistently demonstrated my ability to drive impactful results in fast-paced environments. With a proven track record of optimizing recruitment processes and increasing customer satisfaction, I am confident in my ability to leverage my expertise to make a meaningful difference in a new role.
Throughout my career, I have honed my skills in utilizing CRM systems, resolving complex customer inquiries, and achieving significant reductions in customer resolution time. My experience in customer-facing roles has taught me the importance of empathy, active listening, and effective communication in resolving customer complaints and ensuring timely issue resolution.
I am a results-driven professional with a strong work ethic and a passion for delivering exceptional customer service. I am excited to bring my skills and expertise to a new role and contribute to the success of a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
ENCORE AUCTIONS
Mar 2023 - Present (2 years 3 months)
Played a key role in a 5-person pilot team, developing and refining process documents to enhance internal procedures and overall efficiency.
Data Entry Clerk
VIP IT
Nov 2022 - Dec 2022 (1 month)
Participated in the transfer of company IT data from one software to an improved information software.
Data Entry Clerk
BINDERY BOOKS
Sep 2022 - Nov 2022 (2 months)
Member of a 10-person team tasked with manually inputting all available data on the Bindery website and collecting Amazon book links from the social media pages of influential tastemakers.
Platform Support Specialist
ATTENTIVE
Mar 2022 - Feb 2023 (11 months)
Actively contributed to the growth of an initial pilot team of 10 to 30 agents, while constantly maintaining AST of 1.4 mins, reduced customer resolution time by 21%, and increased customer satisfaction by 8%.
Education
Degrees, certifications, and relevant coursework
Jessica hasn't added their education
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