Shaik Nasreen

I am a customer support professional with hands-on experience in verification, onboarding and complaint resolution, currently working as a Customer Support Associate at Essencea Infoserve Pvt Ltd. I have a B.Tech in Electronics and Communication Engineering and practical experience applying technical problem-solving to customer-facing processes.

I have handled sensitive customer documents and performed verification checks for onboarding, resolved customer complaints to ensure satisfaction, and completed technical projects including an image-processing plant disease detection application. I bring attention to detail, technical aptitude (Salesforce, PCB workshop exposure) and a commitment to delivering reliable customer service.