Racheal Adekunle

I am an experienced Technical Support Engineer with a background in technical support, customer service, and web development. I combine hands-on troubleshooting with strong communication to resolve issues and improve client satisfaction.

At Tek Experts I serve as a primary technical contact, managing case life cycles, escalations, and customer communication to ensure timely resolutions. I have Azure certifications and experience with administrative tasks, data entry, and documentation that support operational efficiency.

My internship with the Google African Developers Scholarship sharpened my web skills—building projects with HTML, CSS, and JavaScript and deploying them to GitHub Pages—while reinforcing QA and source-control practices. Earlier roles in customer-facing technical support and field troubleshooting strengthened my ability to diagnose hardware and software faults and to translate technical detail into clear guidance.

I am results-driven, organized, and continually improving my technical skill set through certifications and practical experience. I bring a customer-first mindset and a collaborative approach to cross-functional problem solving.