Symanthah Schannon

As a seasoned Operations Manager with over 8 years of experience, I have a proven track record of streamlining processes, enhancing productivity, and driving operational excellence in dynamic service and retail environments. My expertise lies in improving efficiency, leading diverse teams, and implementing innovative strategies to achieve business objectives. I am passionate about reducing operational costs and optimizing workflows to boost overall organizational performance.

In my recent role as a Resolutions Specialist Manager at Carnival Cruise Line, I played a key role in operational efficiency by streamlining processes and enhancing team performance. My strategic, data-driven approach to managing escalated customer issues led to a significant increase in productivity and customer retention. I have consistently exceeded performance metrics and have been recognized for my ability to adapt quickly to changing environments.

Throughout my career, I have demonstrated strong leadership skills, managing teams of over 20 associates and driving sales initiatives that resulted in substantial year-over-year increases. My commitment to coaching and team development has led to improved customer satisfaction and operational success. I am now looking to leverage my skills and experiences in a new role that allows for personal and professional growth.