MIMichael Ife
@michaelife
I am a datacenter engineer and network support specialist delivering reliable infrastructure and user-focused technical solutions.
NigeriaWhat I'm looking for
I am a result-driven datacenter engineer with a year of hands-on experience providing technical support and troubleshooting across diverse IT environments. I focus on resolving complex hardware and software issues while ensuring optimal system performance.
At Tek-Experts I provide Microsoft technical support, resolving Windows OS issues, delivering remote assistance, and maintaining knowledge-base documentation to improve first-contact resolution and customer satisfaction.
In prior network roles I monitored data center critical physical infrastructure, tracked availability and performance, managed incident tickets through resolution, and supported network upgrades including switch replacements and wireless improvements.
I am committed to continuous learning—holding Cisco certifications and practical SAP experience—and I bring strong communication, customer service, and teamwork skills to drive reliable operations and measurable improvements.
Experience
Work history, roles, and key accomplishments
Microsoft Technical Support
Tek-Experts
Jul 2024 - Present (1 year 1 month)
Provided Windows technical support resolving OS crashes, boot errors and compatibility issues; delivered remote assistance, maintained knowledge-base documentation, and met KPIs such as first-contact resolution and customer satisfaction.
Network Engineer
WM-Integrated Solution Limited
Feb 2024 - Jul 2024 (5 months)
Monitored data center infrastructure and DCPI to maintain service levels; managed incident tickets, documented handovers, and implemented network upgrades including switch replacements and wireless improvements.
Network Engineer
CWG Plc
Jan 2023 - Nov 2023 (10 months)
Monitored power, cooling and IT infrastructure in the data center; provided company-wide technical support, updated incident tickets, and resolved first-level network issues while raising devices in SAP.
Metallurgical Engineering Intern
Balita Alloy Limited
Mar 2018 - Jan 2020 (1 year 10 months)
Assisted in supervising casted products, sorting items for casting, and weighing/scaling materials to support production workflows.
Education
Degrees, certifications, and relevant coursework
NCNational Youth Service Corps
Certificate of National Service, National Service
Completed the mandatory National Youth Service Corps program and was awarded the Certificate of National Service in 2023.
Yaba College of Education
Higher National Diploma, Metallurgical Engineering
2014 - 2022
Completed a Higher National Diploma in Metallurgical Engineering from 2014 to 2022.
Razeva College Ejigbo
Senior Secondary Certificate Examination, Technical Education
2008 - 2013
Attained the Senior Secondary Certificate Examination (SSCE) between 2008 and 2013.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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