Ridwan Ibrahim

I am a highly driven customer service professional with hands-on experience scheduling housing repairs, managing collections, and delivering frontline support. I coordinate contractors, optimise schedules, and manage same-day priorities to ensure efficient service delivery.

At Birmingham City Council and Vodafone I improved repair resolution times, strengthened contractor and tenant relationships, and achieved a 95% compliance audit score while recovering significant overdue balances. I am proficient in scheduling systems, CRM, housing management software and Microsoft Office, and I prioritise data accuracy and GDPR compliance.

I bring empathy to complaint resolution, strong stakeholder liaison skills, and practical training in safeguarding, conflict management (PMVA/MAPA) and first aid. I am seeking to join a team where I can streamline operations, support tenants, and continue building operational excellence.