Steve Jimenez
@stevejimenez
Experienced IT Support Specialist with a strong customer service background.
ZimbabweWhat I'm looking for
I am a seasoned IT Support Specialist with over three years of experience in providing exceptional customer service and technical support. My journey began as a Customer Service Representative, where I honed my skills in billing, retention, and problem resolution. I have a proven track record of efficiently resolving issues and ensuring customer satisfaction, which has been the cornerstone of my professional ethos.
Throughout my career, I have worked with various organizations, including Conduent and Telus Digital, where I developed my expertise in IT support and customer service. My roles have included being a Trainer, Team Lead, and QA, allowing me to build strong relationships with customers and colleagues alike. I am passionate about delivering effective solutions and am currently pursuing my goal of becoming a Full Stack Developer, further enhancing my technical skills.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
World Connection - Open Tech Alliance
Jan 2024 - Present (1 year 5 months)
Provided technical support for software and hardware issues, ensuring timely resolution of tickets. Managed follow-ups with tickets to maintain customer satisfaction and operational efficiency.
Trainer, Team Lead & QA Customer Service
Alcentra SA
Jan 2022 - Jan 2024 (2 years)
Served as a Trainer, Team Lead, and QA for customer service operations. Focused on billing, retention, and sales, ensuring high-quality service delivery.
Customer Service Representative
Telus Digital
Jan 2021 - Jan 2022 (1 year)
Handled customer service inquiries for Amazon, focusing on tracking, billing, and refunds. Provided efficient solutions to customer issues.
Customer Service Representative
Conduent
Jan 2015 - Jan 2021 (6 years)
Provided customer service for Enterprise (car rental) and UPS (tracking, broker, billing). Resolved customer issues efficiently and maintained high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
DOJO
Full Stack Developer, Full Stack Development
Currently pursuing a personal goal to become a Full Stack Developer, focusing on acquiring comprehensive skills in web development technologies.
Colegio Integral Guatemalteco
Bachelor's Degree, Computing
Completed a Bachelor's Degree in Computing, gaining foundational knowledge in various aspects of computer science and technology.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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