Sara User

I am a bilingual customer success professional with over 10 years of experience delivering onboarding, technical support, and renewal assistance across global markets. I specialize in building strong client relationships and using CRM insights to reduce churn and increase renewals.

At Accenture and Brastel Co., Ltd., I managed enterprise and high-value accounts in English and Portuguese markets, drove a 20% boost in membership retention, and increased client referrals by 15%. I leverage Salesforce and other CRM tools to identify at-risk accounts and implement personalized retention strategies.

I am passionate about providing tailored support in tech-forward, health-conscious environments, and I bring strong organization, time management, and claims-processing experience. I communicate effectively across teams to shorten resolution time and highlight upsell opportunities.