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vaughn kerrVK
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vaughn kerr

@vaughnkerr

IT professional experience in application support, incident management, data analysis, and mentoring cross-functional teams.

United States
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What I'm looking for

I am seeking a senior IT/applications role in healthcare where I can improve system reliability, lead cross-functional teams, and apply data-driven solutions to optimize clinical workflows and support continuous improvement.

I am a results-oriented IT professional with 12 years of experience optimizing system performance, delivering user support, and leading cross-functional teams to implement enterprise-scale solutions. I specialize in healthcare applications, database administration, and workflow optimization, and I consistently leverage data analytics to drive operational improvements.

Throughout my career I have led application upgrades, improved support processes, and reduced system downtime and interruptions—achieving measurable improvements such as a 48% reduction in interruptions and a 15% reduction in downtime. I have strong experience with EHR systems (Epic, Cerner, NextGen, Allscripts, Paragon), ETL and SQL-based reporting, and ITIL incident and change management.

I am committed to mentoring teams, improving user adoption through training (Epic ASAP, Dragon Medical One), and ensuring regulatory compliance and data security. I seek roles where I can apply my technical expertise and leadership to improve clinical and business workflows and drive measurable operational gains.

Experience

Work history, roles, and key accomplishments

US
Current

Applications Analyst III

USPS

Jan 2025 - Present (9 months)

Deliver mail and manage route operations, maintain safe driving practices, and provide customer service including handling signed packages and delivery logs.

GU

Senior Data Analyst

Georgia Urology

Jan 2023 - Jan 2024 (1 year)

Led software upgrades and UX improvements for NextGen EHR, delivering data-driven insights that reduced system downtime by 15% and improved provider workflows.

CI

Senior Enterprise Applications Analyst

Centura Health IT

Jan 2016 - Jan 2021 (5 years)

Delivered Epic ASAP and Dragon training increasing system adoption 70% for 4,000+ caregivers, implemented workflow changes reducing documentation errors 15%, and maintained a 90% Tier II/III SLA resolution rate.

Education

Degrees, certifications, and relevant coursework

University of Phoenix logoUP

University of Phoenix

Post-master's Certificate, Information Systems and Technology

Completed a Post-master's Certificate in Information Systems and Technology focused on advanced IT systems and technology management.

University of Phoenix logoUP

University of Phoenix

Master of Business Administration, Business Administration

Earned a Master of Business Administration with coursework in business administration and management.

Regis University logoRU

Regis University

Bachelor of Science, Information Technology

Bachelor of Science in Information Technology providing foundational knowledge in IT systems, networking, and administration.

UW

United States Army (MOS 68W)

MOS 68W Healthcare Specialist (EMT-B), Emergency Medical Services

Trained and certified as a Healthcare Specialist (68W) with EMT-Basic qualification providing emergency medical care and support.

Tech stack

Software and tools used professionally

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vaughn kerr - Applications Analyst III - USPS | Himalayas