vaughn kerr
@vaughnkerr
IT professional experience in application support, incident management, data analysis, and mentoring cross-functional teams.
What I'm looking for
I am a results-oriented IT professional with 12 years of experience optimizing system performance, delivering user support, and leading cross-functional teams to implement enterprise-scale solutions. I specialize in healthcare applications, database administration, and workflow optimization, and I consistently leverage data analytics to drive operational improvements.
Throughout my career I have led application upgrades, improved support processes, and reduced system downtime and interruptions—achieving measurable improvements such as a 48% reduction in interruptions and a 15% reduction in downtime. I have strong experience with EHR systems (Epic, Cerner, NextGen, Allscripts, Paragon), ETL and SQL-based reporting, and ITIL incident and change management.
I am committed to mentoring teams, improving user adoption through training (Epic ASAP, Dragon Medical One), and ensuring regulatory compliance and data security. I seek roles where I can apply my technical expertise and leadership to improve clinical and business workflows and drive measurable operational gains.
Experience
Work history, roles, and key accomplishments
Applications Analyst III
USPS
Jan 2025 - Present (9 months)
Deliver mail and manage route operations, maintain safe driving practices, and provide customer service including handling signed packages and delivery logs.
Senior Data Analyst
Georgia Urology
Jan 2023 - Jan 2024 (1 year)
Led software upgrades and UX improvements for NextGen EHR, delivering data-driven insights that reduced system downtime by 15% and improved provider workflows.
Led tier 2/3 application support and mentoring, streamlining resolution protocols to increase support efficiency by 25% and reduced system interruptions by 48% while improving data warehouse reporting.
Senior Enterprise Applications Analyst
PeaceHealth
Jan 2021 - Dec 2021 (11 months)
Implemented Dragon Medical One to improve documentation workflows and reduce errors by 30%, while achieving a 95% Tier II/III ticket resolution rate within SLAs and enhancing data security.
Senior Enterprise Applications Analyst
Centura Health IT
Jan 2016 - Jan 2021 (5 years)
Delivered Epic ASAP and Dragon training increasing system adoption 70% for 4,000+ caregivers, implemented workflow changes reducing documentation errors 15%, and maintained a 90% Tier II/III SLA resolution rate.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Post-master's Certificate, Information Systems and Technology
Completed a Post-master's Certificate in Information Systems and Technology focused on advanced IT systems and technology management.
University of Phoenix
Master of Business Administration, Business Administration
Earned a Master of Business Administration with coursework in business administration and management.
Regis University
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology providing foundational knowledge in IT systems, networking, and administration.
United States Army (MOS 68W)
MOS 68W Healthcare Specialist (EMT-B), Emergency Medical Services
Trained and certified as a Healthcare Specialist (68W) with EMT-Basic qualification providing emergency medical care and support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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