Open to opportunities

vaughn kerr

@vaughnkerr

IT professional experience in application support, incident management, data analysis, and mentoring cross-functional teams.

United States

Message

What I'm looking for

I am seeking a senior IT/applications role in healthcare where I can improve system reliability, lead cross-functional teams, and apply data-driven solutions to optimize clinical workflows and support continuous improvement.

I am a results-oriented IT professional with 12 years of experience optimizing system performance, delivering user support, and leading cross-functional teams to implement enterprise-scale solutions. I specialize in healthcare applications, database administration, and workflow optimization, and I consistently leverage data analytics to drive operational improvements.

Throughout my career I have led application upgrades, improved support processes, and reduced system downtime and interruptions—achieving measurable improvements such as a 48% reduction in interruptions and a 15% reduction in downtime. I have strong experience with EHR systems (Epic, Cerner, NextGen, Allscripts, Paragon), ETL and SQL-based reporting, and ITIL incident and change management.

I am committed to mentoring teams, improving user adoption through training (Epic ASAP, Dragon Medical One), and ensuring regulatory compliance and data security. I seek roles where I can apply my technical expertise and leadership to improve clinical and business workflows and drive measurable operational gains.

Experience

Work history, roles, and key accomplishments

Current

Applications Analyst III

Current

USPS

Jan 2025 - Present (9 months)

Deliver mail and manage route operations, maintain safe driving practices, and provide customer service including handling signed packages and delivery logs.

Customer Service Safety Compliance Record keeping

Senior Data Analyst

Georgia Urology

Jan 2023 - Jan 2024 (1 year)

Led software upgrades and UX improvements for NextGen EHR, delivering data-driven insights that reduced system downtime by 15% and improved provider workflows.

Data Analysis User Experience

Data/Application Analyst Lead

Tech Mahindra US

Jan 2021 - Jan 2023 (2 years)

Led tier 2/3 application support and mentoring, streamlining resolution protocols to increase support efficiency by 25% and reduced system interruptions by 48% while improving data warehouse reporting.

Application Support SQL Data Warehousing Incident Management Team Leadership Vendor Management EMR Implementations

Senior Enterprise Applications Analyst

PeaceHealth

Jan 2021 - Dec 2021 (11 months)

Implemented Dragon Medical One to improve documentation workflows and reduce errors by 30%, while achieving a 95% Tier II/III ticket resolution rate within SLAs and enhancing data security.

Dragon Medical One Clinical Documentation Data Security SLA Management Implementation

Senior Enterprise Applications Analyst

Centura Health IT

Jan 2016 - Jan 2021 (5 years)

Delivered Epic ASAP and Dragon training increasing system adoption 70% for 4,000+ caregivers, implemented workflow changes reducing documentation errors 15%, and maintained a 90% Tier II/III SLA resolution rate.

Dragon Medical Workflow Optimization Ticket Resolution Change Management