Mercy Mwendwa

I am a dedicated and enthusiastic business and customer service representative with 1.5 years of experience in delivering exceptional customer support. My passion for customer satisfaction drives me to build strong relationships and contribute to team success. I possess excellent communication skills and a keen ability to manage customer inquiries effectively.

In my recent role as a Customer Service Specialist at Pesapal, I provided prompt and professional support via various channels, ensuring a seamless customer experience. I excelled in troubleshooting and resolving issues, which significantly enhanced customer satisfaction and retention. My previous internships have equipped me with technical skills in IT support and cybersecurity, where I successfully improved system functionality and user satisfaction.

With a Bachelor’s degree in Business Information Technology and a commitment to continuous learning, I am eager to leverage my skills in a challenging role that allows me to contribute to organizational success while furthering my professional development.