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Strategic technology leader driving SaaS, CRM, and customer success initiatives.
Experience
Director of Customer Success
Pathify
Feb 2021 - Jun 2025 (4 years 4 months)
EUIT Director
Embry-Riddle Aeronautical University
Jun 2020 - Feb 2021 (8 months)
EWDirector of Academic Technology
Embry-Riddle Worldwide
Jun 2013 - Jun 2020 (7 years)
Assistant Director, Learning Technologies
Volusia County Schools
Jan 2007 - Jan 2013 (6 years)
Instructional Technologist
Volusia County Schools
Jan 2002 - Jan 2007 (5 years)
Credentialing lead specializing in provider enrollment, compliance, and team leadership.
Experience
Credentialing Lead
MedRCM360
Apr 2023 - Oct 2024 (1 year 6 months)
Credential Manager
E2O Health
Jan 2021 - Apr 2023 (2 years 3 months)
Secretary
Confluence World School
Oct 2015 - May 2016 (7 months)
OPCustomer-focused virtual assistant with expertise in administrative support.
Experience
Virtual Assistant and Platform Tester
Self Employed
Aug 2023 - Present (2 years 3 months)
Personal Assistant
Lagos State Building Control Agency
May 2023 - Jul 2023 (2 months)
I work as a Customer Service Agent in a call center based in South Africa, handling inbound calls.
Experience
MDCustomer service consultant
Merchants SA Dimension
Feb 2017 - Present (8 years 9 months)
Customer Service Agent
Retail Sector
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SVMBA graduate specializing in Business Analytics and Marketing.
Experience
Program Advisor Intern
Emeritus
Feb 2025 - Present (9 months)
Marketing Intern
Medopharm
Apr 2024 - Present (1 year 7 months)
Customer Success professional driving retention, onboarding, and revenue growth.
Experience
Retail Assistant
Primark
Mar 2022 - Jul 2022 (4 months)
Customer-focused sales and data-driven professional with real estate and banking expertise.
Experience
Contact Centre Agent
NCBA Loop
Oct 2024 - Present (1 year 1 month)
Administrative Assistant
Baseland and Properties Consultant
Apr 2023 - Apr 2024 (1 year)
Property Management Intern
Regent Management
Feb 2022 - Apr 2022 (2 months)
Operations and Client Success leader driving process improvement and remote team performance.
Experience
Customer Service Team Lead
Brain Health USA
Apr 2023 - Present (2 years 7 months)
VUTechnical & Customer Service Advisor
Vodafone UK
Sep 2016 - Apr 2023 (6 years 7 months)
PFCommunity Manager & Translator
RSResults-driven professional with over 3 years in customer service.
Experience
Team Lead - Amazon CSBA
Sutherland Global Services
Aug 2023 - Apr 2024 (8 months)
Amazon Virtual Trainer- CSBA
Sutherland Global Services
Sep 2022 - Aug 2023 (11 months)
Tier-1 Amazon Seller Consultant - North America
Sutherland Global Services
Experienced billing supervisor skilled in invoicing, contract renewals, and customer-focused operations.
Experience
Billing Supervisor
The Filta Group
May 2025 - Present (6 months)
Business Support
NTL Fabrication and Welding
Jan 2018 - Jan 2025 (7 years)
CKReliable virtual assistant specializing in admin, lead generation, and design.
Experience
Social Media Admin
euroLYF
Jan 2025 - Present (10 months)
Online Language Teacher
Self Employed
Jan 2024 - Present (1 year 10 months)
Freelance Virtual Assistant
ECCustomer service professional with over 10 years of experience.
Experience
Cell Lead
Aptar
Jul 2024 - Present (1 year 4 months)
Pharmaceutical Delivery Driver
Capsule
Dec 2023 - Jul 2024 (7 months)
In-Home Sales Representative
Rainbow SRX
Oct 2020 - Mar 2024 (3 years 5 months)
NBResults-oriented healthcare professional with 8 years of experience.
Experience
Operations Lead
McKesson Canada
Apr 2021 - Present (4 years 7 months)
Patient Service Associate
McKesson Canada
Mar 2019 - Apr 2021 (2 years 1 month)
Data Entry & Analysis
Inforica
Oct 2018 - Jan 2019 (3 months)
Customer success manager with 11+ years in SaaS and client engagement.
Experience
Senior Customer Success Manager
Practice Suite
Nov 2023 - Apr 2025 (1 year 5 months)
Senior Implementation Specialist/Sr Customer Service Analyst
ADP Pvt. Ltd.
Nov 2018 - Nov 2023 (5 years)
Sr. Business Development Executive & Team Mentor
Selling Simplified
STI am Customer support and Social media Manager with 5 Years of extensive Experience
Experience
DECustomer Support Executive
desiclik
Feb 2022 - Nov 2022 (9 months)
TBCustomer Support Executive
the bodyshop
Jan 2021 - Feb 2022 (1 year 1 month)
Social Media Manager
Lux N City
Mar 2020 - Dec 2020 (9 months)
AHDigital technology expert with a focus on cybersecurity and IT solutions.
Experience
Chief Information Security Officer
First Bank Sierra Leone
Jan 2024 - Present (1 year 10 months)
Contact Center, Digital, Loyalty & Retention Lead
Orange Sierra Leone
Jan 2023 - Jan 2024 (1 year)
Digital Systems Analyst - Consultancy
I am a customer experience executive improving retention and compliance in SaaS and government
Experience
Client Experience Executive
Sharjah Media City (SHAMS)
Nov 2023 - Aug 2025 (1 year 9 months)
Technical Support & Implementation
ResourceInn
May 2022 - Sep 2023 (1 year 4 months)
Customer Service Representative
IBEX Global
Mar 2021 - Mar 2022 (1 year)
TDHighly organized project management director with a focus on digital marketing.
Experience
Market & Data Research Analyst
Turf Tank
Jan 2023 - Present (2 years 10 months)
Project Manager & Client Delivery Lead
Valorous Circle Marketing
Jan 2023 - Present (2 years 10 months)
BUDedicated educator with strong customer service and organizational skills.
Experience
Church Admin
The Redeemed Christian Church Of God (RCCG), Praise Parish
Jun 2023 - Present (2 years 5 months)
Customer Care Representative
Center for Innovative & Pragmatic Development Initiative (CI
IAAdministrative assistant skilled in client communication, automation, and lead generation.
Experience
Administrative Assistant
Shaku Credit Repair LLC
Oct 2025 - Present (1 month)
Lead Generation Specialist
BPO Homes
Aug 2025 - Sep 2025 (1 month)
Social Media Manager
Senior Technical Support Officer
Verizon Enterprise Support
Mar 2008 - Feb 2010 (1 year 11 months)
Senior Technical Support Officer
Sutherland Global Services
Mar 2007 - Feb 2008 (11 months)
Customer Service Representative
Lagos State Physical Planning Permit Authority
Nov 2019 - Sep 2022 (2 years 10 months)
Publicis Groupe - Spark Foundry
Apr 2021 - Dec 2022 (1 year 8 months)
English & Social Studies Teacher
Egyptian American School
Sep 2020 - Dec 2022 (2 years 3 months)
Aug 2022 - Aug 2023 (1 year)
Tier -1 Associate -E-Retail Frontline Support - North America
Sutherland Global Services
Apr 2021 - Jul 2022 (1 year 3 months)
E&I Engineer
SOPAN O&M PVT LTD
Dec 2019 - Feb 2020 (2 months)
Upwork & Fiverr
Jan 2023 - Present (2 years 10 months)
Sales & Marketing Assistant
Food & Beverage Industry
Jan 2021 - Dec 2023 (2 years 11 months)
Waitress
Crafty Crab
Jul 2020 - Dec 2023 (3 years 5 months)
Sewing Machine Operator
Southern Furniture Hardware
Jun 2018 - Jul 2020 (2 years 1 month)
Administrator
Lakefront Graphix Technology
Sep 2018 - Oct 2018 (1 month)
Management Trainee
Abacus Pharma Ltd, Kiboko Group
Apr 2014 - Mar 2015 (11 months)
Mar 2017 - Mar 2018 (1 year)
Senior Auditor – Underwriting & Process Control
AHMSI (Homeward Residential Inc.)
May 2007 - Aug 2011 (4 years 3 months)
Project Last Mile
Jan 2022 - Jan 2023 (1 year)
National ICT Coordinator
SOS Children's Village Sierra Leone
Jan 2021 - Jan 2022 (1 year)
Fintech Lead - Consultancy
Innovation SL
Aug 2020 - Jan 2021 (5 months)
Executive Virtual Assistant
ReLand Pros Real Estate
Jan 2016 - Present (9 years 10 months)
Executive Director
LUXTEK & Square1Pro
Jan 2016 - Present (9 years 10 months)
SEO Link Building & Outreach Specialist
iGaming Content Services
Jan 2020 - Jan 2023 (3 years)
Check-out Attendant
Ntepsmart Ventures
Sep 2024 - Mar 2025 (6 months)
Assistant Teacher
Gospel Foundation International Academy
Sep 2018 - Jul 2019 (10 months)
First Choice Funding and Real Estate
Jan 2025 - Aug 2025 (7 months)
Transcription Volunteer
Citadel Global Community Church
Oct 2024 - Nov 2024 (1 month)
