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@jessemackay
SaaS growth strategist and revenue operations leader driving retention, efficiency, and scalable growth.
I am a SaaS growth strategist and revenue & operations leader with deep hands-on experience building scalable marketing, onboarding, and analytics systems that increase retention and drive bottom-line growth.
At Kai Data Systems I led cross-functional initiatives from strategy through execution, grew leads while cutting marketing spend, implemented scalable onboarding that improved retention by 20%, and built reporting and automation that enabled data-driven decisions.
I hold an MBA focused on digital marketing and data analytics and combine analytical rigor with a pragmatic, service-driven approach to hiring, process design, and customer success to deliver measurable business outcomes.
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Work history, roles, and key accomplishments
Kai Data Systems
Jan 2025 - Present (10 months)
Developed and executed a comprehensive marketing strategy aligned with revenue goals, growing leads 10% within 60 days while reducing marketing spend ~35% and improving retention through scalable onboarding by 20%.
The Church of Jesus Christ of Latter-day Saints
Jan 2019 - Present (6 years 10 months)
Prepared and managed a congregation financial budget, monitored expenditures and donations, and conducted financial audits to support a congregation of 500+ members.
Kai Data Systems
Jan 2018 - Present (7 years 10 months)
Led company-critical initiatives from strategy to execution and served as an internal consultant across marketing, sales, support, finance, and product to identify inefficiencies and implement solutions that improved operations and growth.
Art by Whitney
Jan 2018 - Present (7 years 10 months)
Manage a profitable art business handling marketing, sales funnels, website management, and back-end operations to drive revenue and visibility for the artist.
Kai Data Systems
Jan 2016 - Dec 2017 (1 year 11 months)
Built reporting systems and dashboards in Salesforce and other tools to support cross-functional decision-making and acted as a data-driven consultant to improve team efficiency and operations.
Kai Data Systems
Jan 2014 - Dec 2016 (2 years 11 months)
Designed and implemented a scalable onboarding experience that improved retention by 20% and drove a 98.7% customer satisfaction success rate while leading high-performing support and account initiatives.
Degrees, certifications, and relevant coursework
Master of Business Administration, Digital Marketing and Data Analytics
2021 - 2021
Grade: 3.94 GPA
Activities and societies: -
Master of Business Administration with a focus in digital marketing and data analytics; completed a 2–3 year program in 18 months while working full time.
Bachelor of Science, Business Management
2014 - 2014
Grade: 3.97 GPA
Activities and societies: -
Bachelor of Science in Business Management with an emphasis in entrepreneurial management;
Software and tools used professionally
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