Open to opportunities

Aldo Rodriguez

@aldorodriguez

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Tech support professional specializing in device deployment, troubleshooting, and user support.

United States

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What I'm looking for

I want a hands-on technical support or IT operations role where I can lead device deployments, improve support workflows, and deliver excellent end-user service in a collaborative environment.

I am a tech support and customer service professional with hands-on experience deploying and maintaining large fleets of Windows and macOS devices, troubleshooting hardware and software issues, and delivering remote and on-site end-user support across education, healthcare, and technology environments. I have driven measurable improvements—completing a 1,000+ device deployment ahead of schedule, reducing missing hardware incidents by 30%, and lowering external IT support calls through training and process improvements.

I combine technical proficiency (MDT, Jamf, Windows, macOS, Linux) with data-driven operations skills (Power BI, Excel, SQL) and strong customer-facing experience using CRM and ticketing systems. I am fluent in English and Spanish, hold Google Data Analysis and Google Cybersecurity certificates, and seek roles where I can optimize workflows, improve service levels, and scale device management and support operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

CVS / Aetna

Aug 2024 - Present (1 year 10 months)

Provide remote CRM-based technical and account support, analyze issue patterns to improve workflows and reduce resolution time by 12% while maintaining strict compliance standards.

CRM Zendesk Customer Support Remote Support & Compliance Issue Tracking Documentation

IT Support Technician

Maureen Data Systems

Oct 2023 - Jul 2024 (9 months)

Imaged, configured, and deployed 1,000+ Windows and macOS devices for Baruch College, completing the project two weeks ahead of schedule and implementing asset-tracking procedures that reduced missing hardware incidents by 30%.

Jamf Windows MacOS Asset Management Troubleshooting Workflow Optimization

Operations Coordinator

The Health Plug

Oct 2023 - Dec 2023 (2 months)

Built Power BI dashboards to track operational performance, supported logistics for 500+ monthly shipments, and implemented SOPs and collaboration tools to improve hybrid operations.

Power BI Excel Operations Logistics Coordination SOP Development Tableau Process Improvement Data Analysis

Customer Experience Administrator

The Museum of Digital Experiences

Feb 2023 - Nov 2023 (9 months)

Served as on-site technical support lead for 10 interactive exhibits, resolving hardware and software issues rapidly, training 4 associates, and reducing external IT support calls by 40%.

Training Incident Response