Bolaji Bello

Enhanced the UI/UX design of a P2P currency exchange platform, leading to a 20% increase in user engagement. Optimized system upgrades for new features, resulting in a 15% boost in platform adoption. Led a cross-functional team to increase business leads by 30% through targeted online campaigns.

Spearheaded the launch of a web-based currency exchange application, achieving a 35% adoption rate in three months. Designed a go-to-market strategy that boosted customer acquisition and increased P2P transactions by 40%. Collaborated with teams to enhance customer satisfaction by 20%.

Automated customer request tracking with Microsoft Dynamics CRM 365, reducing manual workload by 40%. Maintained the ServiceDesk platform, ensuring 95% ticket resolution within SLA timelines. Collaborated to enhance alternative banking channels, increasing adoption by 20%.

Designed and piloted the FacePay AI application, reducing customer wait times by over 50%. Developed a digital archive system that cut file retrieval times by 90%. Contributed to new banking products, leading to a 30% rise in customer adoption.

Assisted in testing and transitioning to an enhanced mobile banking app, leading to a 25% increase in customer adoption. Supported IT infrastructure installation and maintenance, ensuring 99% uptime for critical systems.

Analyzed financial data to identify trends, enhancing branch performance with actionable insights. Monitored KPIs to improve operational efficiency, contributing to a 15% increase in productivity.

Completed a Higher National Diploma (HND) in Agricultural Engineering, evaluated by World Education Services (WES) as equivalent to a Canadian Diploma and a postgraduate certificate. The program focused on agricultural technology and engineering principles.