Open to opportunities

Elizabette Rose Villaflor

@elizabetterose

Message

Sales and customer service professional driving revenue and strong client relationships.

Philippines

Message

What I'm looking for

I seek a customer-focused sales role where I can coach teams, manage CRM-driven sales processes, and deliver measurable revenue and service improvements.

I am a sales and customer service professional with extensive experience supporting US-based clients across healthcare, retail, and built-environment sectors. I specialize in inbound and outbound sales, CRM administration, and coordinating cross-functional teams to deliver results.

I have experience leading and coaching teams, managing KPIs for a 27-member sales force, and consistently meeting individual and team quotas through consultative selling and high-volume outreach. I work with tools such as HubSpot, Salesforce, ViciDial, Zendesk, DocuSign and Microsoft 365 to optimize processes and improve conversion rates.

I am motivated by building strong customer relationships and delivering measurable outcomes, and I bring disciplined performance reporting, quality assurance, and collaborative communication to every role.

Experience

Work history, roles, and key accomplishments

Current

Sales Administrative Assistant

Current

Raydoor

Oct 2024 - Present (1 year 8 months)

Serve as first contact for mostly US architects, designers and contractors; manage inbound calls, web inquiries, HubSpot CRM and scheduling, improving data quality and cross-team coordination.

HubSpot Aircall Outlook Microsoft Teams Excel Scheduling

Account Manager

Ecube Labs Haulla

Sep 2024 - Sep 2024 (0 months)

Managed US B2B accounts for waste disposal clients, executed high-volume outbound prospecting (100–150 dials/day) and closed leads via DocuSign during a limited-term contract.

HubSpot Dialpad Cold Calling Lead Qualification Docusign CRM Sales Reporting

Team Leader

Buwelo

Sep 2023 - May 2024 (8 months)

Led a 27-member sales team for US healthcare clients, tracked KPIs, provided coaching and quality assurance, and delivered daily reports and weekly business reviews to clients.

Salesforce KPI Tracking Coaching Quality Assurance Excel Reporting Team Management VICIdial

Inside Sales Representative

Buwelo

Jun 2022 - Aug 2023 (1 year 2 months)

Performed B2B consultative selling to US healthcare clients, negotiated contracts via DocuSign, and consistently met monthly targets of eight contracts at $175+ subscriptions.

Salesforce VICIdial Consultative Selling Docusign Negotiation

Lead Generation Specialist

Buwelo

Mar 2022 - May 2022 (2 months)

Generated qualified leads for US healthcare accounts through high-volume cold calling (min 200 dials/day) and consistently met appointment quotas (3 daily, 15 weekly, 60 monthly).

VICIdial Cold Calling Lead Qualification Appointment Setting Slack Landing Page Management

Customer Service Representative

Buwelo

Aug 2021 - Feb 2022 (6 months)

Supported international customers (US/Canada/UK) for cutting/plotting machines, resolving technical issues, handling orders and returns while achieving <15 min AHT, 75% CSAT and 90% QA.

Zendesk SAP Five9 Technical Support Order Management Customer Satisfaction