EVElizabette Rose Villaflor
@elizabetterose
Sales and customer service professional driving revenue and strong client relationships.
PhilippinesWhat I'm looking for
I am a sales and customer service professional with extensive experience supporting US-based clients across healthcare, retail, and built-environment sectors. I specialize in inbound and outbound sales, CRM administration, and coordinating cross-functional teams to deliver results.
I have experience leading and coaching teams, managing KPIs for a 27-member sales force, and consistently meeting individual and team quotas through consultative selling and high-volume outreach. I work with tools such as HubSpot, Salesforce, ViciDial, Zendesk, DocuSign and Microsoft 365 to optimize processes and improve conversion rates.
I am motivated by building strong customer relationships and delivering measurable outcomes, and I bring disciplined performance reporting, quality assurance, and collaborative communication to every role.
Experience
Work history, roles, and key accomplishments
Sales Administrative Assistant
Raydoor
Oct 2024 - Present (1 year 2 months)
Serve as first contact for mostly US architects, designers and contractors; manage inbound calls, web inquiries, HubSpot CRM and scheduling, improving data quality and cross-team coordination.
Account Manager
Ecube Labs Haulla
Sep 2024 - Sep 2024 (0 months)
Managed US B2B accounts for waste disposal clients, executed high-volume outbound prospecting (100–150 dials/day) and closed leads via DocuSign during a limited-term contract.
Team Leader
Buwelo
Sep 2023 - May 2024 (8 months)
Led a 27-member sales team for US healthcare clients, tracked KPIs, provided coaching and quality assurance, and delivered daily reports and weekly business reviews to clients.
Inside Sales Representative
Buwelo
Jun 2022 - Aug 2023 (1 year 2 months)
Performed B2B consultative selling to US healthcare clients, negotiated contracts via DocuSign, and consistently met monthly targets of eight contracts at $175+ subscriptions.
Lead Generation Specialist
Buwelo
Mar 2022 - May 2022 (2 months)
Generated qualified leads for US healthcare accounts through high-volume cold calling (min 200 dials/day) and consistently met appointment quotas (3 daily, 15 weekly, 60 monthly).
Customer Service Representative
Buwelo
Aug 2021 - Feb 2022 (6 months)
Supported international customers (US/Canada/UK) for cutting/plotting machines, resolving technical issues, handling orders and returns while achieving <15 min AHT, 75% CSAT and 90% QA.
Education
Degrees, certifications, and relevant coursework
FUFar Eastern University
Undergraduate, Architecture
2021 - 2022
Completed undergraduate coursework in Architecture at Far Eastern University from August 2021 to May 2022.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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