Open to opportunities

Myles Mwanzia

@mylesmwanzia

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Experienced customer service representative with a focus on executive support.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive capacity, ideally within a collaborative and dynamic team environment.

I am a dedicated professional with extensive experience as an airline call center crewmember, excelling in high-pressure environments. My strong communication skills and problem-solving abilities enable me to effectively manage inquiries and resolve issues, which are essential for maintaining executive relationships and handling sensitive tasks.

In my recent role at JetBlue, I managed bookings and cancellations with meticulous attention to detail, ensuring that all operations ran smoothly and efficiently. My commitment to collaboration and my ability to multitask have allowed me to thrive in dynamic settings, making me well-suited for an executive assistant role.

Outside of my professional life, I enjoy swimming and engaging in related activities, which helps me maintain a balanced lifestyle and a positive mindset.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Call Center International (JetBlue)

Sep 2023 - Aug 2024 (11 months)

As a Customer Service Representative, I excelled in communication and problem-solving, managing bookings and resolving customer inquiries with attention to detail. I handled an average of 60 interactions daily, ensuring high-quality service and operational efficiency.

Customer Service Communication Problem Solving Time Management Attention To Detail Multitasking Conflict Resolution

Sales Representative

Brandlink Enterprises Limited

Oct 2020 - Sep 2022 (1 year 11 months)

In my role as a Sales Representative, I built strong client relationships and successfully closed 80% of sales leads. I identified new business opportunities and provided technical knowledge to assist the sales team.

Sales Client Relationship Management Negotiation Communication Lead Generation Persuasion Technical Knowledge Business Development Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor's Degree, Accounting

Pursued a Bachelor's Degree in Accounting, focusing on customer service, problem solving, and collaboration. Developed skills in data management and travel support, essential for effective business operations.