Open to opportunities

Collins Mendelles

@collinsmendelles

Message

I am an experienced operations leader driving efficiency, cost reduction, and team development.

Kenya

Message

What I'm looking for

I seek a hands-on operations or customer-experience role where I can lead teams, optimize processes, reduce costs, and drive measurable customer satisfaction in a collaborative, growth-oriented company.

I am an experienced operations leader with over five years streamlining executive workflows, optimizing processes, and leading large teams. I have led a 120+ workforce, improved efficiency by 30%, increased customer satisfaction by 25%, and reduced operational expenses through strategic training and cross-functional coordination.

In my current role as an Executive Assistant I manage executive calendars, produce confidential reports, coordinate high-level projects, and deliver data-driven insights to support decision-making. I mentor talent, lead creative team initiatives, and aim to bring disciplined operations, measurable improvements, and a people-centered approach to my next role.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Athena Kenya

Jan 2025 - Present (7 months)

Managed executive calendars, travel logistics, and confidential reporting, streamlining meeting preparation and improving executive efficiency and cross-departmental coordination.

Executive Support Calendar Management Travel Coordination Project Coordination Stakeholder Management Onboarding Notion

Customer Service Manager

Call Center International

Aug 2023 - Feb 2024 (6 months)

Managed a team of 120+ employees, increasing productivity by 30% and reducing complaint resolution time by 40% through structured coaching programs and workflow optimization.

Team Leadership Workforce Management Process Improvement Training Development Customer Satisfaction KPI Analysis Coaching Performance Management

Subject Matter Expert

Call Center International

May 2022 - Jul 2023 (1 year 2 months)

Monitored team productivity and provided data-driven coaching that increased efficiency by 20%, maintained 95% customer satisfaction, and improved support resolution speed by 30%.

Data Analysis Customer Support Inventory Coordination Cross Functional Collaboration Product Knowledge Reporting

Inbound Customer Service Representative

Call Center International

Jan 2022 - May 2022 (4 months)

Handled inbound customer service and credit proposals, achieving an 86% loan approval rate, reviving 40+ dormant accounts, and improving portfolio stability.

Customer Service Credit Analysis Account Recovery Risk Mitigation CRM

ICT Teacher

Brightstar Schools

Oct 2021 - Jan 2022 (3 months)

Taught ICT and implemented project-based assignments that increased student engagement by 25% and improved peer collaboration by 30%.

ICT Curriculum Development Project Based Learning Student Engagement Classroom Management Microsoft PowerPoint

Information Technology Consultant

Kabarak University

Jan 2021 - Oct 2021 (9 months)

Implemented digital library solutions that improved information retrieval efficiency by 35% and trained 300+ users on e-resources and library systems.

IT Consulting Systems Implementation Training