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CM@collinsmendelles
I am an experienced operations leader driving efficiency, cost reduction, and team development.
KenyaI am an experienced operations leader with over five years streamlining executive workflows, optimizing processes, and leading large teams. I have led a 120+ workforce, improved efficiency by 30%, increased customer satisfaction by 25%, and reduced operational expenses through strategic training and cross-functional coordination.
In my current role as an Executive Assistant I manage executive calendars, produce confidential reports, coordinate high-level projects, and deliver data-driven insights to support decision-making. I mentor talent, lead creative team initiatives, and aim to bring disciplined operations, measurable improvements, and a people-centered approach to my next role.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Athena Kenya
Jan 2025 - Present (10 months)
Managed executive calendars, travel logistics, and confidential reporting, streamlining meeting preparation and improving executive efficiency and cross-departmental coordination.
Call Center International
Aug 2023 - Feb 2024 (6 months)
Managed a team of 120+ employees, increasing productivity by 30% and reducing complaint resolution time by 40% through structured coaching programs and workflow optimization.
Call Center International
May 2022 - Jul 2023 (1 year 2 months)
Monitored team productivity and provided data-driven coaching that increased efficiency by 20%, maintained 95% customer satisfaction, and improved support resolution speed by 30%.
Call Center International
Jan 2022 - May 2022 (4 months)
Handled inbound customer service and credit proposals, achieving an 86% loan approval rate, reviving 40+ dormant accounts, and improving portfolio stability.
Brightstar Schools
Oct 2021 - Jan 2022 (3 months)
Taught ICT and implemented project-based assignments that increased student engagement by 25% and improved peer collaboration by 30%.
Kabarak University
Jan 2021 - Oct 2021 (9 months)
Implemented digital library solutions that improved information retrieval efficiency by 35% and trained 300+ users on e-resources and library systems.
Degrees, certifications, and relevant coursework
Diploma, Project Management
Diploma in Project Management from Uniathena completed in 2024.
KUDiploma, Information Technology
Diploma in Information Technology from Kabarak University completed in 2021.
KUCertificate, Information Technology
Certificate in Information Technology from Kabarak University completed in 2018.
Software and tools used professionally
KenyaYou can contact Collins and 90k+ other talented remote workers on Himalayas.
Message Collins
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