Tony Nair

Engaged and managed multiple customer implementations and integrations to the Screening Direct platform, enhancing client access to streamlined services and improving overall satisfaction. Scoped and documented client's business requirements, integrating Sterling’s services to client Applicant Tracking Systems (ATS) and coordinating testing.

Managed agent performance by implementing targeted training programs, facilitating performance discussions according to established KPIs, and systematically addressing team hurdles. Performed audits, provided feedback for process improvement, and managed daily, weekly, and monthly team activities.

Ensured system hardware, operating systems, and software adhered to organizational values, assisting project teams with technical issues and defining technical strategies. Led various initiatives including cross-training, software deployment using SCCM, and active involvement in incident, change, and problem management.

As Technical Lead, managed technical teams and projects, ensuring successful delivery and operational efficiency. Involved in overseeing technical aspects and guiding team members to achieve project goals.

Provided senior-level technical support, resolving complex issues for clients and ensuring high service quality. Utilized advanced troubleshooting techniques to maintain system functionality and customer satisfaction.

Served as a Backup Technical Support Engineer, providing essential technical assistance and managing data backup procedures. Ensured system stability and data integrity through proactive support and issue resolution.

Grade: 86

Completed a Bachelor of Computer Applications at Y.C.M.O.U, Nashik, in 2013, achieving a grade of 86. This program provided a strong foundation in computer science and its applications.