Tess Lau
@tesslau
Seasoned Inside Sales Representative with extensive customer service experience.
MalaysiaWhat I'm looking for
I am a seasoned Inside Sales Representative with 18 years of experience in customer service, sales, and marketing. My journey began in Hong Kong, where I lived and studied until I was 26, before moving back to Malaysia and spending three years in Thailand. Over the years, I’ve grown from an entry-level sales role into leadership positions in management and marketing support.
Recently, I furthered my expertise by obtaining a master’s degree, enhancing both my interpersonal and marketing capabilities to drive even greater success in my career. I have a proven track record of presenting Google Cloud solutions to enterprise users and managing sales accounts for various tech projects, focusing on the Hong Kong market. My diverse experience has equipped me with the skills to excel in lead generation, customer relationship management, and strategic marketing.
Experience
Work history, roles, and key accomplishments
Senior Inside Sales Specialist
TDCX Malaysia
Nov 2023 - Present (1 year 6 months)
Responsible for presenting Google Cloud Solutions to enterprise users, focusing exclusively on the Hong Kong market.
Inside Sales Account Specialist
Concentrix Malaysia
Jul 2023 - Nov 2023 (4 months)
Managed Techdata Hong Kong project focusing on Azure cloud solutions, Microsoft 365 subscriptions, and partner development.
Inside Sales Account Specialist
Denave (M) Sdn. Bhd.
Aug 2022 - Jun 2023 (10 months)
Handled pre-sales and cold calling, prioritizing potential customers for larger collaborations and managing product reviews.
IT and Sales Support
Sutherland Global Service
Jul 2021 - Jul 2022 (1 year)
Provided sales and technical support for GoDaddy.com in the Hong Kong region, focusing on B2B clients.
Support Specialist
Scicom (M) Sdn Bhd
Jan 2020 - Jul 2021 (1 year 6 months)
Supported mobile phone exchanges for customers under an insurance package, focusing on the Hong Kong market.
Hostel Business Owner
Cocktail Hostel Bangkok Silom
May 2017 - Nov 2019 (2 years 6 months)
Set up and managed hostel operations, including training staff and overseeing daily activities.
Head of Sales & Marketing
EnerZ Extreme Park MY
Apr 2015 - Apr 2017 (2 years)
Oversaw sales and marketing for a trampoline park, focusing on business development and team-building programs.
Assistant Marketing Manager
E CITY Hotel Malaysia
May 2014 - Feb 2015 (9 months)
Managed overall marketing activities including advertising, public relations, and cost planning.
Customer Service Representative
Datacom SE Asia Sdn. Bhd.
Oct 2012 - Apr 2014 (1 year 6 months)
Provided customer service support for partnership programs in the Hong Kong and Australia markets.
Marketing Executive
A’famosa Resort Hotel Malaka MY
Sep 2009 - Sep 2012 (3 years)
Responsible for marketing activities across multiple properties within a large resort complex.
Business Development Manager
Seiko Marine Products Sdn Bhd.
Jan 2008 - Jul 2009 (1 year 6 months)
Focused on FMCG and export sales, including brand development and managing exhibitions.
Education
Degrees, certifications, and relevant coursework
UQUniversity of Southern Queensland
Master of Business Administration, Business Administration
2011 - 2014
Completed a Master of Business Administration with a focus on Strategic Marketing, enhancing skills in marketing strategies and business management.
UMUniversiti Teknologi Malaysia
Executive Diploma, Business Marketing
2008 - 2010
Pursued an Executive Diploma in Business Marketing, gaining insights into marketing principles and business strategies.
Tai Po Maria Night College
Secondary School Certificate, General Education
2004 - 2004
Completed secondary education, achieving Form 5 qualifications.
Fung Kai Primary School
Primary School Certificate, General Education
2000 - 2004
Completed primary education from Grade 1 to Grade 6, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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