Open to opportunities

Kahalia Martin

@kahaliamartin

Message

Detail-oriented professional with experience in customer service and operations.

Jamaica

Message

What I'm looking for

I am looking for a remote role that allows me to utilize my organizational skills and commitment to excellence in a supportive team environment.

I am an organized and detail-driven professional with over three years of experience in customer service, operations, and team leadership. My career has been marked by a strong commitment to reliability and growth, as I have consistently exceeded performance goals while maintaining a high level of accuracy in my work. I thrive in fast-paced environments and am known for my ability to manage high-volume tasks effectively.

In my most recent role as a Luxury Vacation Specialist at Unique Vacations Ltd, I created personalized high-end vacation experiences for clients, managing large call volumes with professionalism and building strong guest relationships. My previous experience as a Team Lead at Concentrix allowed me to coach a team of customer service agents, enhancing their skills and boosting their confidence. I am eager to transition into a remote, non-phone role such as data entry or transcription, where I can leverage my skills in organization and time management.

Experience

Work history, roles, and key accomplishments

Current

Luxury Vacation Specialist

Current

Unique Vacations Ltd

Feb 2025 - Present (4 months)

Created high-end vacation experiences for clients, personalizing every detail. Managed large call volumes with a calm, professional demeanor, building strong guest relationships and driving consistent sales growth.

Customer Service Sales Data Entry Client Relationship Management

Team Lead – Operations / Supervisor

Concentrix

May 2023 - Feb 2025 (1 year 9 months)

Led and coached a team of 15+ customer service agents to meet KPIs. Monitored workflow and resolved client escalations efficiently, organizing team tasks, shift planning, and performance reporting.

Team Leadership Operations Management Customer Service Conflict Resolution

Advisor II – Blended Support

Concentrix

Jul 2022 - May 2023 (10 months)

Provided customer support via phone, with additional focus on upselling. Resolved issues quickly and professionally, keeping accurate call records, and consistently met and exceeded sales targets and service expectations.

Customer Support Upselling Sales Targets

Youth Marketing Rep

UCA Caribbean

Jan 2021 - Jan 2023 (2 years)

Assisted with promotions and brand awareness projects on a contract basis. Adapted to different brands and tasks quickly while staying organized, representing brands with professionalism at events and outreach programs.

Brand Awareness Event Management

Education

Degrees, certifications, and relevant coursework

Montego Bay Community College

Bachelor’s Degree, Business Administration (Marketing)

Completed a Bachelor's Degree in Business Administration with a focus on Marketing. The program provided a comprehensive understanding of business principles and marketing strategies.

Irwin High School

High School Diploma

Activities and societies: 8 CXC subjects (incl. English I, Math II, Office Admin II, Business II), Academic Achievement Award, 2013–2018

Obtained a High School Diploma, completing 8 CXC subjects including English I, Math II, Office Administration II, and Business II. Received the Academic Achievement Award for consistent academic excellence.