Open to opportunities

Abdelrahman Mohamed

@abdelrahmanmohamed

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Senior technical engineer specializing in Office 365 and Microsoft Teams.

Egypt

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in technical problem-solving.

I am a Senior Technical Engineer with a specialization in Office 365 and Microsoft Teams, bringing extensive experience across all stages of the development cycle for cloud and Office 365 applications. My background encompasses project management, customer relations, and the ability to troubleshoot complex issues effectively. I am passionate about continuous improvement in the technical field, ensuring that I stay at the forefront of industry developments.

Currently, I work as a Technical Freelancer Support Engineer at Upwork, where I provide support for Office 365 Business packages, assisting customers in resolving technical issues related to Teams, SharePoint, Exchange Online, and Office Apps. My role requires a strong service focus, innovative problem-solving skills, and the ability to communicate effectively in both English and German. Previously, I served as a Teams Technical Lead at Concentrix, where I collaborated with first and second-level engineers to tackle complicated cases for EMEA premier customers.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Engineer

Current

Upwork

Jan 2024 - Present (1 year 4 months)

Specializing in Office 365 and Microsoft Teams, providing technical support and resolving issues for customers using Office 365 Business packages. Experienced in project management and customer relations.

Office 365 Microsoft Teams SharePoint Exchange Online Project Management Customer Support Troubleshooting Technical Problem Solving Communication Critical Thinking

Technical Freelancer Support Engineer

Upwork

Aug 2023 - Dec 2023 (4 months)

Provided advisory support for Office 365 Business packages, focusing on innovative solutions tailored to business needs and resolving technical issues.

Office 365 Microsoft Teams SharePoint Exchange Online Customer Support Problem Solving Communication Technical Troubleshooting Innovation

Teams Technical Lead (SME)

Concentrix

Jan 2022 - Aug 2023 (1 year 7 months)

Coordinated with first and second level engineers to resolve complex Microsoft Teams issues for EMEA premier customers, ensuring high-quality support.

Microsoft Teams Technical Support Problem Solving Customer Support Communication Team Coordination Technical Troubleshooting Critical Thinking Customer Service

Technical Support Engineer L1

Concentrix

Jan 2021 - Nov 2022 (1 year 10 months)

Provided Level 1 technical support for Office 365 Business packages, addressing customer issues related to Teams, SharePoint, and Exchange Online.

Office 365 Technical Support Customer Service Troubleshooting Microsoft Teams SharePoint Exchange Online Communication Problem Solving

Customer Service Representative

Vodafone

Mar 2020 - Feb 2021 (11 months)

Handled technical and payment issues for German-speaking customers regarding TV and DSL contracts, ensuring customer satisfaction.

Customer Service Technical Support Communication Problem Solving Payments German Technical Troubleshooting Teamwork Conflict Resolution

Customer Service Representative

Vodafone

Sep 2018 - Mar 2019 (6 months)

Supported German-speaking customers with CIoT devices, resolving technical issues and providing excellent customer service.

Customer Service Technical Support Communication Problem Solving German Technical Troubleshooting Teamwork Conflict Resolution

Volunteer Translator

Al-Ahram Magazine

Sep 2016 - Dec 2017 (1 year 3 months)

Translated technical posts and texts from German into Arabic, enhancing communication and understanding in the technical field.

Translation German Arabic Technical Writing Communication Editing Proofreading

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor's Degree, German Language and Literature

2014 - 2018

Activities and societies: Translated German posts and texts in technical field from German into Arabic.

Studied German Language and Literature, focusing on translation and linguistic skills. Engaged in volunteer work translating technical texts from German to Arabic for Al-Ahram magazine.