Open to opportunities

Rajni Kumari

@rajnikumari

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Dedicated professional with experience in accounting and customer support.

India

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What I'm looking for

I seek a role that challenges me and offers growth opportunities in a supportive environment.

I am a committed professional with a diverse background in accounting and customer service. I hold a B.Com from Delhi University and am currently pursuing my M.Com. My career has spanned various roles, including Accountant, Customer Care Officer, and Branch Relationship Executive, where I have honed my skills in financial management and client relations.

Throughout my career, I have consistently demonstrated my ability to maintain accounting controls, prepare financial statements, and effectively communicate with clients and team members. My experience at organizations like KDPL and SBI Card has equipped me with the skills to manage customer interactions and resolve issues efficiently, contributing to overall team success.

Currently, I am working as a Customer Support Associate at IndiaMart, where I continue to develop my skills in customer service and support. I am eager to secure a challenging position in a reputable organization that allows me to expand my knowledge and contribute to the company's success.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

IndiaMart

Jan 2020 - Present (5 years 4 months)

Handled incoming phone calls, confirmed order details, and registered customer complaints. Forwarded leads and consistently met weekly flooring and target goals.

Customer Support Order Confirmation Lead Management

Office Assistant

Jay Kay Enterprises

Jan 2019 - Present (6 years 4 months)

Managed office operations by maintaining files, records, and office supplies inventory, ensuring smooth daily functions. Handled incoming calls, welcomed visitors, coordinated events, and managed data entry into databases.

Office Management Data Entry Inventory Management Customer Service Event Coordination

Branch Relationship Executive

SBI Card

Jul 2018 - Present (6 years 10 months)

Achieved monthly sales targets for SBI credit cards through bank branches and maintained strong relationships with branch employees. Resolved customer queries and complaints for SBI Card holders visiting the branch, while also maintaining customer records.

Sales Customer Relationship Management Customer Service

Customer Care Officer

Caretel Infotech Ltd.

Feb 2017 - Present (8 years 3 months)

Provided support to beneficiaries regarding government schemes, resolving service problems by clarifying customer complaints. Managed a high volume of incoming calls, maintaining detailed records of customer interactions and adhering to communication policies.

Customer Service Data Entry Communication

Accountant

KDPL

Jan 2013 - Present (12 years 4 months)

Maintained accounting controls and summarized financial status by preparing balance sheets, profit and loss statements, and various reports. Supported month-end close processes and managed bank reconciliation statements and entries.

Accounting Financial Reporting Bank Reconciliation

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University (IGNOU)

Master of Commerce, Commerce

Currently pursuing a Master of Commerce degree, specializing in advanced business and financial concepts. Engaged in in-depth study of contemporary commercial practices and research methodologies.

CBSE Board

10th Passed, Secondary Education

Completed secondary education under the CBSE Board curriculum. Gained foundational knowledge across various subjects.

CBSE Board

12th Passed, Higher Secondary Education

Completed higher secondary education through the CBSE Board. Developed advanced understanding in core academic disciplines.

Delhi University

Bachelor of Commerce, Commerce

Obtained a Bachelor of Commerce degree, focusing on principles of accounting, finance, and business management. Acquired comprehensive knowledge in commercial practices and economic theories.