CyaraCY

Project Manager

Cyara is an AI-powered CX Transformation Platform provider that helps enterprises deliver flawless customer interactions across various channels through automated testing and monitoring.

Cyara

Employee count: 201-500

AF, AL + 146 more
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Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
We’re looking for an experienced Mid-Senior level Project Manager to join our Professional Services organization in the US. Our Professional Services organization focuses on all aspects of delivering the post-sales solutions, with a mission to delight our customers, help them achieve success and create customers for life. We’re looking for a Project Manager who cares about and is as obsessed with the customer experience as we are. Ideally you’ll be a highly organized and proactive individual we can entrust with keeping projects on track and deliver within the full expectation of the customer. We’re seeking someone who can maintain high levels of engagement with our customers and deliver an elevated level of service to drive customer satisfaction and loyalty. This role reports to the Professional Services Manager and can be based in the UK or Ireland.

Let's talk about your role and responsibilities:

  • Plan, manage, monitor and control project deliverables, including reviewing project scope with respect to scheduling, resourcing, communications and change management
  • Monitor and control project progress, including using change management and escalations to the Professional Services Manager where necessary, to ensure projects are delivered on time and within budget
  • Develop, manage, control and maintain project reporting and associated documentation
  • Demonstrate project team leadership and management to ensure a strong culture of service delivery with high quality output and customer satisfaction
  • Assist the Regional Lead in achieving program targets
  • Work collaboratively with team members and external service providers
  • Build strong working relationships with all clients

Let's talk about your skills/expertise:

  • 5 years project management experience managing external product based projects
  • Familiarity with the Software Development Life Cycle (SDLC)
  • Excellent interpersonal skills with ability to foster strong internal and external relationships
  • A strong customer and team focus
  • The ability to think outside the box, developing creative and innovative ideas and solutions to business and technical challenges
  • A strong sense of professionalism, diligence, and an eye for detail, consistently delivering work of a high quality
  • Strong communication skills - both written and verbal - and the ability to convey ideas/decisions effectively to various levels of management
  • Highly motivated and accountable with the ability to work independently with minimal supervision
  • Strong collaboration expertise - both internal and external - together with superior time management skills and natural problem solving expertise
  • PMI or Prince certifications and/or equivalent


Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: Deliver Excellence Innovate BoldlyIntegrity FirstEmbrace Curiosity
Interested? Know someone who might be? Apply online now.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

About the job

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Job type

Full Time

Experience level

Mid-level
Manager

Location requirements

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Hiring timezones

EMEA +/- 0 hours

Job categories

Project ManagerProject ManagementIT Project ManagerProject Management Lead

Skills

Project ManagementSoftware Development LifecycleChange ManagementResource ManagementCommunication SkillsTime ManagementProblem SolvingTeam LeadershipService DeliveryCustomer SatisfactionRelationship BuildingPlanningMonitoringReporting

About Cyara

Learn more about Cyara and their company culture.

View company profile

Cyara revolutionizes the way businesses transform and optimize their customer experiences. The company's AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses can improve customer journeys through continuous innovation while reducing costs and minimizing risks. The platform supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring. This ensures enterprises can build flawless customer journeys across all channels while mitigating the risk of customer-facing defects. Cyara's solutions enable organizations to proactively identify and resolve issues before they impact customers, thereby enhancing customer satisfaction and loyalty.

Founded in 2006 in Melbourne, Australia, and now headquartered in Redwood City, California, Cyara has established itself as a global leader in CX assurance. The company serves over 450 leading global brands, including prominent names in technology, finance, healthcare, and insurance. Cyara's commitment to innovation is evident in its continuous development of new features and integrations, such as its recent integration with OpenAI's GPT-3 to accelerate the generation of training and testing data for its Botium solution. With a high customer retention rate and a world-class Net Promoter Score (NPS), Cyara is trusted by leading global brands to deliver exceptional customer experiences at scale. The company's platform is designed to be flexible and agile, adapting to the evolving needs of businesses in a rapidly changing technological landscape. Cyara's comprehensive approach to CX assurance helps organizations stay ahead of customer expectations and maintain a competitive edge.

Claim this profileCyara logoCY

Cyara

Company size

201-500 employees

Founded in

2006

Chief executive officer

Rishi Rana

Markets

Customer Experience (CX)AI Powered TestingSoftware Testing and QAContact Center TechnologyDigital TransformationSaaSChatbot TestingVoice and Video CommunicationEnterprise SoftwareCustomer Journey Optimization

Employees live in

United States
View company profile

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