Poly AIPA

Poly AI

PolyAI develops AI-powered voice assistants for enterprises to automate customer service, enabling natural, human-like interactions to resolve inquiries and improve operational efficiency.

About Poly AI

PolyAI is on a mission to empower companies to be the best version of themselves for their customers. Many businesses struggle with high call volumes in their contact centers, leading to long wait times and frustrated customers. This can negatively impact customer satisfaction and strain resources. PolyAI addresses this challenge by providing enterprise-ready voice assistants that can handle a significant portion of customer interactions, freeing up human agents to focus on more complex issues. Our customers face the need to deliver exceptional service consistently, and our AI-powered voice assistants help them achieve this by being available 24/7 and resolving inquiries efficiently. We understand that customers will always call, which is why we are voice-first, unlike many competitors who have focused on chat solutions. Everything we do, from product development to research, is centered on helping call centers deliver a best-in-class voice experience. Our technology is designed to understand natural language, regardless of accent or background noise, allowing for human-like conversations that feel natural and engaging. This focus on voice ensures that businesses can meet their customers where they are, providing support through their preferred channel.

Our clients, which include major corporations like FedEx, Marriott International, and Caesars Entertainment, benefit from our advanced conversational AI that can authenticate calls, complete transactions, answer questions, take reservations, and route calls effectively. This capability allows them to resolve up to 50% of customer service calls without human intervention, leading to reduced operational costs and improved efficiency. For instance, one of our clients in the hospitality sector saw their voice assistant handle 12,000 calls in a month, booking 3,000 reservations and generating significant revenue. By automating routine tasks, we help businesses reduce staffing pressures and improve employee satisfaction, as agents can dedicate their time to more meaningful and complex customer interactions. PolyAI's platform is built on a proprietary suite of technologies, including advanced natural language processing (NLP) and automatic speech recognition (ASR), pre-trained on billions of customer interactions. This means companies don't have to create custom AI training datasets, and our voice assistants can be deployed relatively quickly, typically within six weeks. We are committed to revolutionizing human-machine communication by teaching machines to understand natural language and hold human-level conversations, ultimately helping businesses enhance their customer experiences and build stronger customer relationships.

FAQs

When was Poly AI founded?
Poly AI was founded in 2017.
Who is the CEO of Poly AI?
The CEOs are Nikola Mrkšić, Tsung-Hsien Wen.
What industries or markets does Poly AI operate in?
Poly AI operates in the following markets: Conversational AI, Customer Service Automation, Natural Language Processing (NLP), Speech Recognition, Enterprise Software, Artificial Intelligence, Hospitality Technology, Telecommunications, Call Center Technology, and Voice Assistants.
How many employees does Poly AI have?
Poly AI has 201-500 employees.
Where does Poly AI have employees?
Poly AI has employees in United Kingdom.
Is Poly AI hiring?
Yes, Poly AI has 3 open remote jobs.
Does Poly AI support remote work or working from home?
Yes, Poly AI is a remote-friendly company.
What employee benefits does Poly AI offer?
Poly AI provides 5 benefits to their employees.
Does Poly AI offer a four-day work week?
No, Poly AI does not offer a four-day work week.
Is Poly AI transparent about salaries?
Yes, Poly AI practices salary transparency, often including salary or compensation ranges in their job posts. They provide salary data for 3 roles.
What is Poly AI's tech stack?
Poly AI has 4 technologies in their tech stack.
What is Poly AI's website?
Poly AI's website is poly.ai.
Where can I find Poly AI on social media?
You can find Poly AI on LinkedIn and Facebook.

Employee benefits

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Regular team socials

PolyAI offers regular team socials.

Flexible working-from-home policy

PolyAI has a flexible working-from-home policy.

Holiday time off

PolyAI provides holiday time off for eligible associates.

Company pension scheme

PolyAI provides eligible associates with a company pension scheme.

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Poly AI

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3 remote jobs at Poly AI

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