Ugochi Stephen

As a Customer Service Representative at Skylark Pharmaceuticals, I established excellent rapport with customers and teammates, handled customer complaints with empathy, and provided satisfactory responses to inquiries through various communication channels. I also demonstrated strong typing skills and maintained a calm demeanor under pressure.

Completed a business development and sales externship with Thematic, where I identified potential creators and established business development strategies with outreach recommendations.

Completed a job simulation as a Customer Relationship Advocate at Fidelity Investment, focusing on customer service skills and effectively managing multiple customer calls using active listening.

Completed training in business management and financial literacy, covering all stages of business operations including cost planning, sales planning, and marketing.

In my role at CEC Drugs and More, I managed difficult customers, quickly learned on-the-job skills, and resolved complaints in a timely manner. I also assisted with order tracking and utilized CRM systems to enhance customer service.

At Seal Healthcare, I maintained records of customer interactions, collaborated with sales to address customer needs, and provided training on CRM usage. My focus was on delivering excellent customer service while adhering to company policies.

Studied Environmental Health Technology, focusing on the principles of health promotion and disease prevention, as well as the management of environmental health issues.