ifeoluwa aina
@ifeoluwaaina1
Customer service professional driving satisfaction, retention, and onboarding excellence.
NigeriaWhat I'm looking for
I am an empathetic, detail-oriented customer service professional with over five years' experience across retail, telecommunications, and digital platforms. I excel at resolving customer inquiries, supporting digital onboarding, and building long-term relationships with retailers, distributors, and clients to improve service delivery and loyalty.
My background includes roles in customer relationship management, remote support, and sales where I used CRM tools, feedback collection, and performance reporting to raise satisfaction and streamline processes. I collaborate effectively with cross-functional teams, train staff, and prioritize timely follow-up to drive measurable improvements in customer experience.
Experience
Work history, roles, and key accomplishments
Handled customer and retailer inquiries, supported digital onboarding, and built long-term retailer relationships to improve service quality and satisfaction.
Sales Executive
Orange Drugs Ltd
Sep 2022 - Apr 2024 (1 year 7 months)
Engaged retail customers daily to provide product information, resolve concerns, and collaborated with sales and marketing to ensure high customer satisfaction.
Customer Relationship Manager
Cavalli Nigeria
May 2023 - Jan 2024 (8 months)
Provided remote support to drivers and clients, maintained accurate customer records, and gathered feedback to improve satisfaction and onboarding processes.
Customer Service Representative
Reigning Believers NGO
Jan 2020 - Jan 2024 (4 years)
Provided remote support and managed digital communications to ensure timely responses and improved member engagement.
Sales Executive
Godrej Company
Jan 2021 - Jul 2022 (1 year 6 months)
Interacted with customers and distributors to resolve queries, provide product support, and collect feedback to refine service approaches.
Customer Care Representative
Chuks Variety Store
Jan 2019 - Dec 2020 (1 year 11 months)
Delivered in-store customer service, supported operations and inventory, and resolved complaints to encourage repeat patronage.
Education
Degrees, certifications, and relevant coursework
TETai Solarin University of Education
Bachelor of Science, English Language
Completed a Bachelor of Science in English Language with coursework focused on language, communication, and literature.
Availability
Location
NigeriaAuthorized to work in
Job categories
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