Open to opportunities

Raphael obiaku

@raphaelobiaku

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Results-driven customer service professional with extensive experience.

Nigeria

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What I'm looking for

I am looking for a role in a dynamic organization that values customer satisfaction and offers opportunities for professional growth.

I am a results-driven customer service professional with over four years of extensive experience in diverse customer service roles. My career has been marked by a proven track record of delivering exceptional customer experiences and efficiently resolving inquiries. I excel at fostering strong client relationships and cultivating a collaborative work environment, which has been key to my success in various roles.

Throughout my career, I have developed strong analytical thinking skills and a keen attention to detail, which have enabled me to thrive in fast-paced settings. My experience includes managing high-volume call queues, utilizing CRM software to track customer interactions, and collaborating with cross-functional teams to ensure seamless order fulfillment. I am passionate about leveraging my expertise in customer service to contribute to an innovative organization dedicated to superior customer satisfaction and business growth.

Experience

Work history, roles, and key accomplishments

Account Executive - Customer Service

The/studio

Sep 2023 - Jan 2024 (4 months)

Managed a high-volume call queue to generate leads and drive sales of custom products. Developed product knowledge to effectively communicate features and benefits. Utilized CRM software for tracking customer interactions and collaborated with teams for order fulfillment.

CRM Software Sales Communication

Sales/Customer Service Associate

DigiReps

Jan 2023 - Sep 2023 (8 months)

Conducted outbound and inbound calls to introduce products and services. Assessed lead interest through qualifying questions and scheduled appointments. Delivered sales pitches and consistently met sales targets.

Sales Scheduling

Account Associate (U.S Based campaign)

Outsource Global (B.P.O)

May 2018 - Jan 2023 (4 years 8 months)

Compared client information to determine eligibility and provided information to clients. Delivered sales pitches and worked towards meeting sales targets while providing reports on activities to management.

Sales Reporting

Customer Service / Administrative Officer

Obi Chuks Nigeria Limited

May 2016 - May 2018 (1 year 11 months)

Responded to inquiries from clients and vendors, managed office inventory, and provided clerical support. Established operational objectives and maintained a customer-centric environment.

Inventory

Education

Degrees, certifications, and relevant coursework

Ibrahim Badamasi Babangida University

Bachelor of Science, Business Administration

2010 - 2014

Studied Business Administration, focusing on various aspects of business management, finance, and organizational behavior. Developed skills in analytical thinking and quality assurance, preparing for a career in customer service and business operations.