Olufunke Makanjuola
@olufunkemakanjuola
I build customer relationships, generate leads, and support sales and marketing growth.
NigeriaWhat I'm looking for
I'm currently supporting customer service and lead generation at Chathub Nigeria Limited, managing high volumes of calls, resolving complaints, and building customer relationships that support satisfaction and retention.
My experience spans customer care, sales and marketing outreach, supervision, hospitality operations, and account relationship management. I'm pursuing an MSc in Marketing and bring a customer-focused approach to sales support, marketing coordination, and service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Chathub Nigeria Limited
Apr 2023 - Present (3 years 5 months)
Managed high volumes of incoming customer calls, generated and qualified sales leads, and resolved customer complaints. Built sustainable customer relationships and supported satisfaction and retention.
Customer Care Representative
Sendme Food Technology
May 2022 - Mar 2023 (10 months)
Handled customer complaints, documented interactions, and escalated issues appropriately. Processed orders and transactions while providing product information to support customer decisions.
Supervisor
Robakeye Pharmacy and Supermarket
Mar 2021 - Apr 2022 (1 year 1 month)
Maintained inventory levels, coordinated merchandise ordering, and resolved customer challenges. Provided training to team members and supported day-to-day operational control.
Marketer
Health Point Diagnostic Centre
Feb 2020 - Jan 2021 (11 months)
Coordinated sales and marketing outreach activities and monitored implementation of marketing strategies. Planned and implemented promotional campaigns and managed marketing budgets.
Receptionist
Swiss Spirit Hotel & Suites
Apr 2018 - Dec 2019 (1 year 8 months)
Managed front-desk administrative activities, handled customer queries and complaints, and supported office communication and event coordination.
Education
Degrees, certifications, and relevant coursework
University of Lagos
MSc, Marketing
Currently pursuing an MSc in Marketing at the University of Lagos.
Institut Supérieur de Formation Professionnelle
BSc
2013 - 2017
Completed a BSc degree at Institut Supérieur de Formation Professionnelle in Benin Republic from 2013 to 2017.
TOS Training School
Excel Certificate / Basic Computer Reservation System Training, Computer Reservation System
2012 - 2013
Completed Excel Certificate and Basic Computer Reservation System Training at TOS Training School, Meiran, Lagos State from 2012 to 2013.
Lagoon College
O' Level Certificate
2009 - 2011
Completed O' Level Certificate at Lagoon College, Agege, Lagos State from 2009 to 2011.
Galaxy Model School
Primary School Leaving Certificate
1998 - 2004
Completed Primary School Leaving Certificate at Galaxy Model School, Lagos State from 1998 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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