Open to opportunities

Blessing Nzeribe

@blessingnzeribe

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Customer support and sales executive driving growth and retention.

Nigeria

Message

What I'm looking for

I am seeking a customer-facing role where I can drive sales growth, improve retention, use Salesforce/CRM, and collaborate with cross-functional teams in a growth-oriented company.

I am a results-driven customer support, sales and marketing professional with experience across inbound/outbound sales, appointment setting, and CRM management. I have repeatedly exceeded targets and improved customer retention through empathy, process improvements, and targeted outreach.

I have worked remote and on-site in financial services and technology, handling lead qualification, appointment booking, and sales growth while maintaining accurate CRM records. I bring hands-on experience using Salesforce and running loyalty initiatives that increased repeat business.

I hold a BSc in Entrepreneurship and Business Management and certifications in Salesforce Management and Customer Service Management, and I pursue roles where I can drive revenue, improve customer experience, and collaborate across teams to scale results.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

Segnivo Technology

Jan 2024 - Jan 2025 (1 year)

Made outbound calls to introduce products, qualified leads using BANT criteria, recorded prospects in CRM, and scheduled meetings for Account Executives to drive pipeline growth.

Cold Calling Lead Qualification Salesforce CRM Appointment Setting Pipeline Management Sales Outreach Prospecting

Appointment Setter

Gaspen International Company Limited

Jan 2023 - Jan 2024 (1 year)

Booked and confirmed meetings between prospects and sales reps, introduced company offerings using scripts and personalized messages, and maintained accurate CRM records to improve conversion rates.

Appointment Setting Cold Calling CRM Management Lead Qualification Sales Scripting Client Communication Scheduling

Sales & Growth Agent

Renmoney Microfinance Bank

Jan 2021 - Jan 2023 (2 years)

Consistently exceeded monthly sales targets through prospecting and closing, conducted market research to identify opportunities, and delivered high levels of customer satisfaction and retention.

Sales Closing Prospecting Customer Retention Market Research Relationship Building Lead Generation Cross Selling

Customer Service Representative

Textng Communications

Jan 2019 - Jan 2021 (2 years)

Provided prompt resolution to customer inquiries, identified process improvements from recurring issues, built rapport to increase satisfaction, and implemented a loyalty program that improved retention.

Customer Service Empathy Process Improvement CRM Retention Communication

Sales Representative Intern

Broadbase Microfinance Bank

May 2017 - Oct 2017 (5 months)

Achieved top-performer status among interns by meeting sales targets, conducted customer satisfaction surveys, and contributed to social media content for brand awareness and lead generation.

Sales Survey Lead Generation Performance Tracking