Open to opportunities

Ezema Obinna

@ezemaobinna

Message

I resolve customer needs, build rapport, and drive sales conversations.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or sales role where I can resolve customer needs, build strong relationships, manage follow-ups, and contribute through proactive communication and CRM-based workflow coordination.

I have over three years of experience in customer service, where I have handled customer inquiries, complaints, orders, and general support through phone, email, and chat. I am skilled at communicating clearly, resolving issues efficiently, and maintaining a positive customer experience even when dealing with difficult situations. I am also comfortable using CRM and communication tools I am organized, patient, and able to work effectively in a fast-paced environment while meeting customer service goals.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Lawcover Insurance Australia

May 2024 - Jun 2026 (2 years 1 month)

Coordinated between clients and internal teams to clarify underwriting requirements, facilitate claims updates, and follow up on documentation. Assisted clients with mid-term changes and delivered service in accordance with industry regulations and company policies.

Lead Nurturing Workflow Coordination Chat Support Handling Process documentation

Sales Executive

Medplus Pharmacy

Dec 2022 - Apr 2024 (1 year 4 months)

Maintained accurate inventory levels and educated customers on product features and healthcare information. Handled customer complaints and returns professionally, ensuring a positive shopping experience.

Strategic Thinking Business Acumen Inventory Management Customer Education Complaint Handling Merchandising

Telemarketer

Zenith Bank

Aug 2021 - Nov 2022 (1 year 3 months)

Contacted prospective and existing customers via outbound calls to promote banking products and services. Identified customer needs, handled objections, and generated qualified sales leads.

Outbound Calling Product Knowledge Objection Handling Lead Generation Sales