Prisca Umehea

I am a customer-focused, empathetic professional with over 4 years of experience in customer service, telemarketing, sales, and administrative support, consistently delivering high-quality, results-driven customer experiences. I excel at managing high-volume inbound and outbound calls, qualifying prospects, resolving inquiries, and maintaining accurate CRM records to improve lead conversion and retention.

Throughout my roles in e-commerce, hospitality support, telemarketing, and pharmacy operations, I have driven measurable improvements such as increasing customer retention, exceeding service-level targets, and earning recognition for performance. I bring strong communication, problem-solving, multitasking, and team leadership skills, and thrive in remote and hybrid environments using tools like Zendesk, HubSpot, Salesforce, Zoom, and Slack.