Open to opportunities

Benjamin Ige

@benjaminige

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Customer Service Professional delivering fast, empathetic support and lasting customer relationships.

Nigeria

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What I'm looking for

I want a fast-paced role where I can deliver empathetic customer support, resolve issues end-to-end, and use CRM/ticketing systems to improve customer satisfaction. I’m looking for a team that values process improvement and growth.

I’m a customer-focused, results-driven Customer Service Professional with experience delivering exceptional support, resolving customer inquiries, and maintaining high levels of client satisfaction. I handle customer interactions across multiple channels, manage complaints, and support customer retention through trust-building and clear communication.

In my current role as a Customer Service Representative, I respond to inquiries, process orders and appointments, maintain accurate records within CRM, and generate invoices with a high level of accuracy. I collaborate with operations to ensure service quality, follow up on delivery schedules, and use customer feedback to support continuous service improvement.

Before this, I led and supported sales activation work, including supervising field sales teams and tracking performance metrics to improve conversion rates. Through training, conflict resolution, and compliant operations, I consistently helped customers and teams resolve issues smoothly while contributing to organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

De-White Laundry and Cleaning

Jan 2023 - Present (3 years 5 months)

Provided customer service by responding to inquiries, managing orders and appointment scheduling, and maintaining accurate customer records. Resolved complaints, processed payments and invoices, coordinated with operations/cleaning teams, and supported service improvement through customer feedback.

Customer Relationship Management (CRM)Order Management Appointment Scheduling Invoice Processing Payment Processing Complaint Resolution Customer Feedback Analysis Data Entry Cross functional Coordination

Sales Activation Supervisor

Link Point and Co.

Jan 2019 - Dec 2022 (3 years 11 months)

Supervised field sales activation campaigns, led field sales teams, and supported achievement of daily, weekly, and monthly sales targets. Monitored sales performance metrics, trained representatives, drove market activation activities, and ensured compliance with sales policies and promotional guidelines.

Field Sales Leadership Sales Metrics Conversion Rate Optimization Customer Engagement Market Activation Sales Reporting Compliance Management

Sales Representative

Sunchis Communication

May 2017 - Dec 2018 (1 year 7 months)

Promoted and sold communication products and services, meeting and exceeding monthly sales targets through active customer engagement. Maintained accurate sales and inventory records, provided after-sales support by resolving customer inquiries and complaints, and collaborated to achieve team goals in a fast-paced retail environment.

Retail Sales Product Promotion Sales Target Achievement After Sales Support Complaint Resolution Inventory Team Collaboration

Education

Degrees, certifications, and relevant coursework

National Youth Service Corps (NYSC)

NYSC Program, National Youth Service Corps (NYSC)

2024 - 2025

Completed the National Youth Service Corps (NYSC) program from April 2024 to April 2025.

Lagos State University

Bachelor of Science, Industrial Relations and Human Resource Management

2019 - 2023

Activities and societies: Served as Social Director for the Association of Industrial Relations and Human Resource Management students, planning social activities in the department.

Earned a Bachelor of Science in Industrial Relations and Human Resource Management from Lagos State University (February 2019 to May 2023).