Samuel Odiba
@samuelodiba
Customer-focused customer service professional skilled in CRM, problem-solving, and team leadership.
NigeriaWhat I'm looking for
I am a dedicated, detail-oriented customer service professional with progressive experience across telesales, customer support, and customer service management roles. I consistently use strong communication and problem-solving skills to resolve issues on first contact and improve customer satisfaction.
Throughout roles at Outsource Global, Starling Bank (telesales), Afrinvest Securities, and other organizations, I maintained accurate CRM records, conducted follow-up outreach, and collaborated with cross-functional teams to enhance service delivery. I also developed training materials and mentored junior staff to improve onboarding and performance.
I bring proficiency with Zendesk, Zoho Desk, and 3CX, solid organizational and time-management skills, and a customer-first mindset; I am seeking opportunities where I can apply these strengths to drive retention and operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Outsource Global
Mar 2024 - Feb 2025 (11 months)
Handled inbound and outbound calls to inform customers about services, resolved queries using product knowledge, and maintained CRM records to improve retention and satisfaction.
Sales Representative
Agfem Enterprise
Oct 2022 - Dec 2023 (1 year 2 months)
Performed daily outbound and inbound customer calls to promote services, used product knowledge to address queries, and recorded customer data in CRM to support retention efforts.
Customer Support Associate
Royal Demas Nig. Ltd.
Sep 2017 - Feb 2019 (1 year 5 months)
Answered customer inquiries via phone, email, and live chat, assisted with administrative tasks and online registrations, and conducted follow-ups to ensure satisfaction.
Customer Support Manager
Yahsalam Printing Press
May 2013 - Apr 2015 (1 year 11 months)
Managed daily customer service operations, developed training materials, and trained junior staff to improve onboarding and first-contact resolution rates.
ALCustomer Service Representative
Afrinvest Securities Limited
Responded to customer inquiries across channels, resolved product and service issues by identifying root causes, and maintained CRM records to drive service improvements.
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic Bida
Higher National Diploma, Business Administration and Management
2018 - 2021
Completed Higher National Diploma in Business Administration and Management with practical coursework in administration and management practices.
Nacabs Polytechnic Akwanga
National Diploma, Business Administration and Management
2014 - 2016
Completed National Diploma in Business Administration and Management covering foundational business and administrative subjects.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Samuel?
You can contact Samuel and 90k+ other talented remote workers on Himalayas.
Message SamuelFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
