ZAzainab adeshina
@zainabadeshina
Enthusiastic Customer Service Representative
NigeriaWhat I'm looking for
As a dedicated and customer-centric professional, I leverage my excellent communication and problem-solving skills to deliver exceptional customer experiences. With a strong background in data entry, I excel in organizing and managing information, ensuring accuracy and efficiency in every task. My experience in appointment settings has honed my ability to utilize effective communication skills and strategic planning to schedule and coordinate appointments seamlessly.
Throughout my career, I have consistently demonstrated my ability to prioritize client satisfaction, exceed expectations, and drive sales growth. My proficiency in technology and tools has enabled me to provide comprehensive administrative support to clients remotely. I am eager to bring my skills and enthusiasm to a new role and contribute to a positive customer experience.
With a strong educational foundation in Computer Science and certifications in Data Entry, I am confident in my ability to make a meaningful impact in a dynamic and fast-paced environment. I am excited to take on new challenges and continue to grow and develop as a professional.
Experience
Work history, roles, and key accomplishments
Travel Agent Consultant
Vigokop Wings Limited
Aug 2022 - May 2023 (9 months)
Provided comprehensive administrative support to clients remotely, answered telephone calls, and conducted research to deliver accurate reports and presentations.
Travel Agent Consultant
Vigokop Wings Limited
Jun 2022 - May 2023 (11 months)
Provided comprehensive administrative support to clients remotely, answered telephone calls, and conducted research to deliver accurate reports and presentations.
Customer Service
Vigokop Wings Limited
Apr 2021 - Aug 2022 (1 year 4 months)
Addressed customer concerns, resolved issues promptly, and managed time by prioritizing workload and juggling multiple tasks simultaneously.
Customer Service
Vigokop Wings Limited
Apr 2021 - Jun 2022 (1 year 2 months)
Addressed customer concerns, resolved issues promptly, and managed time by prioritizing workload and juggling multiple tasks simultaneously.
Sales Manager
Tasaf General Merchandise
Jun 2020 - Jul 2021 (1 year 1 month)
Consistently exceeded sales quota, developed and implemented a new sales strategy, and cultivated relationships with potential and existing clients.
Sales Manager
Tasaf General Merchandise
Jun 2020 - Jun 2021 (1 year)
Developed and implemented a new sales strategy, cultivated relationships with clients, and prepared comprehensive sales reports.
Customer Service Representative
Unity Bank plc
Jul 2015 - Jun 2020 (4 years 11 months)
Implemented a new ticketing system, resolved customer inquiries, and achieved a 95% customer satisfaction rating.
Customer Service Representative
Unity Bank plc
Jul 2015 - Jun 2020 (4 years 11 months)
Implemented a new ticketing system, resolved customer inquiries, and achieved a 95% customer satisfaction rating.
Virtual Assistant
Unity Bank plc
Jul 2014 - Jun 2016 (1 year 11 months)
Managed executives' calendars, scheduled meetings, and maintained communication using tools such as Google Workspace and Microsoft Office.
Virtual Assistant
Unity Bank plc
Jun 2014 - Jun 2016 (2 years)
Managed executives' calendars, scheduled meetings, and maintained communication using tools such as Google Workspace and Microsoft Office.
Education
Degrees, certifications, and relevant coursework
zainab hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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