OCOluomachukwu Cas
@oluomachukwucas
High-energy customer service representative with strong communication skills.
NigeriaWhat I'm looking for
I am a high-energy Customer Service Representative with a proven track record in call control and customer relationship management. My experience spans various roles, where I have developed strong communication skills and the ability to multitask effectively in fast-paced environments. I pride myself on my attention to detail and my proactive approach to resolving conflicts, ensuring customer satisfaction at all times.
Throughout my career, I have worked with reputable organizations such as Outsource Global Technology Limited and Claimant Medical Data Solutions, where I addressed customer inquiries promptly and accurately. I have built effective relationships across departments, enhancing collaboration and improving service delivery. My ability to run reports and supply data has been instrumental in fulfilling customer requirements and building loyalty through follow-up calls.
In addition to my customer service expertise, I have experience in sales and marketing, having created effective strategies to promote products and maintain strong client relationships. My educational background in Linguistics and Communication Studies has further equipped me with the skills necessary to excel in customer-facing roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representation
Claimant Medical Data Solutions (CMDS)
May 2024 - Present (1 year 2 months)
Addressed customer service inquiries in a timely and accurate fashion, documenting information and logging calls appropriately. Tracked the progress of claims and escalated issues as needed to ensure timely resolution.
Customer Service Representative
Outsource Global Technology Limited
May 2024 - Jan 2025 (8 months)
Addressed customer service inquiries in a timely and accurate fashion, documenting information and logging calls appropriately. Developed effective relationships with all call center departments through clear communication and ran reports to supply data for customer requirements.
Marketer
JP2 Technologies
Aug 2019 - Jan 2023 (3 years 5 months)
Created effective marketing strategies to advertise Solar to organizations and individuals, generating interest for purchases. Ensured the sustenance of good relationships between the company and its clients.
Call Centre Agent
Zeus Africa Limited
Oct 2017 - Mar 2019 (1 year 5 months)
Addressed customer service inquiries in a timely and accurate fashion, developing effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements.
Sales Representative
Caspat Motors
Oct 2014 - Jan 2017 (2 years 3 months)
Provided information about automobiles to customers by studying characteristics, capabilities, and features, comparing and contrasting competitive models. Assisted with securing sales and overcoming customer objections.
Sales Person
Caspat Enterprises
Jun 2008 - Mar 2014 (5 years 9 months)
Provided reliable product information to customers and entered sales orders, expediting purchases into the database. Maintained customer communication to ensure accurate and timely orders, and tracked market conditions.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Arts, Linguistics and Communication Studies
Completed a Bachelor of Arts in Linguistics and Communication Studies. Gained a comprehensive understanding of language structures, communication theories, and their practical applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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