Open to opportunities

Taliah Cunningham

@taliahcunningham

Message

I lead change adoption through practical training, process improvement, and frontline-informed operational enablement.

United States

Message

What I'm looking for

I'm looking to lead people-centered change initiatives where I can translate strategy into practical adoption, training, process improvements, and measurable operational outcomes.

At Equifax, I lead UAT for Gemini AI integration, develop targeted adoption pathways, and document operational processes and training for strategic client accounts.

I've spent 10+ years guiding technology, process, and organizational change across financial services and mortgage operations. At Golden Oak Lending, I mentored a team of 10 specialists, audited approximately 140 files monthly, and partnered with leadership on end-to-end strategic programs; at American Equity Mortgage, I led enablement for two LOS migrations with zero post-launch operational downtime.

I bridge executive strategy and frontline execution by turning employee and customer insight into practical communications, training, workflow improvements, and measurable adoption outcomes.

Experience

Work history, roles, and key accomplishments

Current

Recredentialing Analyst

Current

Equifax

Sep 2024 - Present (2 years)

• AI Integration & System Testing: Serve as the primary Subject Matter Expert (SME) during departmental AI integration testing phases, specifically leading User Acceptance Testing (UAT) for Gemini to evaluate new technological capabilities, ensure seamless adoption, and optimize process reengineering.
• Customized Change Pathways: Challenge ineffective "one-size-fits-all" corporate technology roll

Job Coach

Better Family Life, Inc.

Oct 2023 - Nov 2024 (1 year 1 month)

• Individual Change Management (ADKAR): Guided individuals through significant life and career transitions by applying ADKAR-aligned principles, managing the journey from initial resistance to sustained behavioral adoption.
• Diagnostic Readiness Assessments: Conducted individualized diagnostic interviews to identify educational, skill-based, and soft-skill needs, diagnosing behavioral and situati

Quality Assurance Organizational Effectiveness Organizational Development Coaching Needs Analysis Regulatory Requirements Organizational Behavior Confidentiality Analytical Skills Case Management Business Process Improvement Customer Experience Microsoft Office People Development Critical Thinking Stakeholder Engagement Google Workspace Data Reporting

Mortgage Loan Processing Supervisor

Golden Oak Lending

Jul 2019 - Mar 2023 (3 years 8 months)

• Change Sponsorship & Team Resilience: Acted as a key change leader, mentoring and monitoring a team of 10 specialists, successfully stabilizing operations, managing escalations and driving team resilience through periods of extreme organizational ambiguity, including multiple rounds of corporate layoffs.
• ADKAR & Performance Enablement: Executed performance management initiatives by facilitatin

Organizational Leadership Resistance Management Plan Quality Assurance Performance Improvement Time Management Organizational Culture Performance Management Operating System System migration Teamwork Mortgage Lending Management Data Entry Organizational Effectiveness Microsoft Teams Organizational Development Business Analysis Process Improvement Encompass Mortgage Industry PowerPoint Coaching Needs Analysis Regulatory Requirements Public Speaking Employee Development Organizational Behavior Confidentiality Digital Transformation Analytical Skills Case Management Interpersonal Skills Leadership Development User Adoption Data Analysis Content Creation Business Process Improvement Problem Solving Written Communication Performance KPIs Loan Origination Team Leadership Customer Experience Microsoft Office Change Management Leadership People Development Critical Thinking Onboarding Software Implementation User Acceptance Testing Stakeholder Engagement Google Workspace Project Management Data Reporting

Sales Trainer

American Equity Mortgage, Inc.

Apr 2016 - Jan 2019 (2 years 9 months)

• Enterprise System Migrations (LOS): Spearheaded the end-to-end user enablement, testing, and adoption strategy for two major Loan Origination System (LOS) transitions, executing rigorous training delivery to ensure zero post-launch operational downtime.
• Enablement Training Programs (ADKAR): Managed stakeholders and led comprehensive change enablement training sessions for monthly cohorts of 5

Organizational Leadership Quality Assurance Performance Improvement Time Management Organizational Culture Performance Management Operating System System migration Teamwork Mortgage Lending Data Entry Organizational Effectiveness Organizational Development Business Analysis Process Improvement Encompass Mortgage Industry PowerPoint Coaching Needs Analysis Regulatory Requirements Zoom Public Speaking Organizational Behavior Confidentiality Digital Transformation Lead Generation Analytical Skills Case Management New Hire Onboarding Training and Development Interpersonal Skills Leadership Development User Adoption Data Analysis Content Creation Sales Business Process Improvement Problem Solving Written Communication Loan Origination Team Leadership Customer Experience Microsoft Office Change Management Tableau Leadership People Development Critical Thinking Onboarding Software Implementation User Acceptance Testing Customer Management Stakeholder Engagement Project Management Data Reporting

Mortgage Loan Processor

State Farm

Oct 2012 - Apr 2016 (3 years 6 months)

• Change Champion: Operated as a frontline subject matter expert (SME) and change resource, supporting special projects and job shadow initiatives that built team capability and facilitated knowledge transfer during operational transitions.
• Regulatory Adaptation: Ensured all documentation met evolving federal regulatory and company compliance standards, adapting internal processes in response to