Open to opportunities

Denise Humpert

@denisehumpert

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Results-driven program leader with expertise in digital transformation.

United States

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and continuous improvement, where I can leverage my skills to drive impactful change.

I am a results-driven program leader with a proven track record of driving digital and operational transformation across diverse professional environments. My experience includes leading cross-functional teams, engaging stakeholders, and mitigating risks in fast-paced, customer-facing roles. I am passionate about continuous improvement and customer success, which has been a cornerstone of my career.

In my recent role as Continuous Improvement Manager at WPP USA, I led operational enhancements for Workday, developed a scalable Knowledge Management framework, and implemented a post-deployment hypercare strategy that ensured no unplanned downtime. My ability to act as a liaison between business leaders and tech teams has allowed me to translate complex requirements into actionable development items effectively.

Previously, as a Senior Strategist at Rocket Mortgage, I spearheaded the delivery of an omni-channel communications platform within Salesforce, improving internal stakeholder onboarding and compliance with communication laws. My diverse background in program management, digital transformation, and customer experience positions me as a valuable asset to any organization looking to enhance their operational efficiency and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Continuous Improvement Manager

Current

WPP USA, Inc.

May 2022 - Present (3 years 1 month)

Led operational and system enhancements for Workday, collaborating across security, product, and communications teams. Managed a scalable Knowledge Management framework and backlog for continuous improvement initiatives.

Workday Knowledge Management Performance Tracking Process Improvement

Senior Strategist and Team Lead

Rocket Mortgage

Jun 2021 - May 2022 (11 months)

Spearheaded the delivery of an omni-channel communications platform within Salesforce by gathering requirements and managing cross-functional Agile teams. Developed and presented user stories and backlog items in support of project lifecycle management.

Salesforce Agile User Stories Lifecycle Management Stakeholder Management

Business Strategist

Rocket Mortgage

Nov 2020 - Jun 2021 (7 months)

Gathered and documented business requirements to support chatbot, script, and survey implementation. Partnered with Salesforce marketing team and compliance teams to align with TCPA/CCPA.

Salesforce Marketing Compliance Wireframing

Finance Transformation Leader

Rocket Mortgage

Nov 2017 - Nov 2020 (3 years)

Led Workday finance integrations post-acquisition, including requirement sessions and system harmonization. Acted as functional liaison for Finance + business units during platform transitions.

Workday Business Consulting

Business Consultant

Rocket Mortgage

Nov 2017 - May 2018 (6 months)

Led requirements sessions and vendor alignment for the implementation of legal software tools. Designed workflows to track contract lifecycle management and minimize SLA risks.

Requirements Gathering Legal Software Contract Lifecycle Management SLA

Training Coordinator and Executive Assistant

Rocket Mortgage

Oct 2013 - Nov 2017 (4 years 1 month)

Designed LMS content and led culture initiatives across multi-site operations. Created onboarding and training certification programs tied to performance metrics.

Onboarding Training Performance Metrics

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Science, Sociology

Completed a Bachelor of Science degree in Sociology. This program provided a strong foundation in social theories, research methods, and understanding human behavior within societal contexts.

Oakland Community College

Associate in Applied Science, Criminal Justice - Law Enforcement

Obtained an Associate in Applied Science degree with a focus on Criminal Justice and Law Enforcement. The curriculum covered legal principles, investigative techniques, and the structure of the criminal justice system.