Matt Pepper

Applied ADKAR to structure stakeholder analysis and adoption strategy for a 2,500+ employee HRIS rollout, reaching 92% adoption in 60 days and cutting support tickets 50%. Used Copilot and Claude to speed up training and communication plan development, cutting content development time 35% and pushing training completion to 98%.

Governed the OCM and Training workstreams, keeping project plans current in Jira and improving milestone predictability 15%. Led a 5-10 person OCM/Training team through weekly syncs and sprint reviews, raising on-time task completion 20% and cutting cross-team blockers 30%.

Owned the Performance & Development process across Communications, IT, and HR as primary process owner, driving a 20% increase in goal completion and a 15% rise in internal mobility. Advised leaders on data-driven goal-setting and built training on feedback and capability building, improving feedback quality 20%, retention 10%, and team performance 10%.

Led cross-functional launches of Virdi products in California, Nevada, and Michigan, coordinating marketing, sales, and logistics to grow sales 15% and market share 3% for cannabis-infused drinks. Launched three new SKUs based on market and competitor research, driving a 20% increase in sales revenue.

Coordinated marketing, R&D, and sales to launch a new Tea of a Kind (TOAK) product, driving a 20% sales increase in the first quarter. Relaunched the TOAK brand with a marketing agency, developing creative briefs, a brand book, and a new website, and grew online engagement 15% and web traffic 10%.

Built a streamlined cost tracking system that cut cost discrepancies 15%. Led change communication and implementation for the claims organization, reaching 90% employee alignment.

Mentored a team of learning and development specialists on client training programs, lifting employee engagement 15% and job performance 25%. Managed SuccessFactors rollout and upskilling initiatives, increasing talent retention 10% and leadership feedback confidence 15%.

Facilitated conflict-resolution and communication workshops, improving employees' ability to handle disagreements 30%. Revamped the employee relations procedure for fairness and consistency, cutting unresolved grievances 20%.

Completed Project Management certification through Google on Coursera in 2023.

Bachelor of Arts in Psychology from the University of Arizona.

Bachelor of Business Administration in Business Administration and Management from the University of Arizona.