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Kristy Vasquez

@kristyvasquez1

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I lead enterprise change programs that increase adoption and sustain business outcomes.

United States

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What I'm looking for

I'm looking to lead enterprise change initiatives where I can partner with senior leaders, build practical adoption strategies, and deliver measurable, sustained outcomes across technology, operating model, and culture change.

At Waves Change, I lead end-to-end organizational change management for Core HCM enhancements, increasing enterprise adoption by 30% through integrated readiness, communications, enablement, reinforcement, and measurement strategies.

I've led enterprise change initiatives for Dollar Tree, Inland Empire Health Plan, Trellix/McAfee, and L.A. Metro. My work has supported Workday transformations affecting 16,000+ employees, SharePoint modernization across 10,000 employees, and global Salesforce, Clari, and Sales Operations changes.

I partner with senior leaders to diagnose adoption risks, align change plans to business priorities, and turn strategy into practical roadmaps. I build change champion networks, leader toolkits, learning journeys, job aids, and communications that help people adopt new ways of working.

I've reduced user inquiries by 25%, support tickets by 35%, and leadership-transition ramp-up time by 40%. I bring a psychology and management-and-leadership foundation to change work centered on measurable adoption and lasting outcomes.

Experience

Work history, roles, and key accomplishments

Current

Organizational Change Manager / Lead Communication Consultant

Current

Waves Change, LLC

Jun 2025 - Present (1 year 3 months)

Led end-to-end OCM for Core HCM enhancements, increasing enterprise adoption by 30% through an integrated change strategy. Advised senior stakeholders on change approach, sequencing, and messaging.

Organizational Change Management ADKAR Stakeholder Management Communication Skills Training User Adoption Microsoft 365 Azure DevOps

Change Management Analyst / Lead Communication Consultant

Dollar Tree Corporation

Oct 2024 - Apr 2025 (6 months)

Led change strategy for a Workday transformation impacting 16,000+ employees, creating enterprise-wide communications and reinforcement plans using ADKAR. Established a Change Champion Network and reduced user inquiries by 25%.

Workday ADKAR Change Management Communication Skills Stakeholder Engagement Training Enablement

Organizational Change Manager – Consultant

Inland Empire Health Plan (IEHP)

Apr 2024 - Jul 2024 (3 months)

Owned end-to-end change management for SharePoint modernization, achieving 80% go-live adoption across 10,000 employees. Reduced support tickets by 35% by designing an interactive resource hub and self-service learning paths.

SharePoint Change Management Communication Skills Training Azure DevOps Stakeholder Management

Organizational Change Manager – Consultant

Waves Change, LLC

Oct 2022 - Feb 2024 (1 year 4 months)

Led OCM for Core HCM process changes, increasing adoption by 30% by aligning sponsor expectations and end-user enablement. Created executive-ready 30-Day Playbooks for leadership transitions, reducing ramp-up time by 40%.

Organizational Change Management ADKAR Communication Skills Training Stakeholder Management Playbooks

Organizational Change Management Consultant

Trellix / McAfee

Jul 2021 - Oct 2022 (1 year 3 months)

Owned global change strategy and execution for Salesforce, Clari, and Sales Operations process changes. Designed scalable enablement programs and improved knowledge retention by 50% using adult learning principles.

Salesforce Clari Change Management Enablement Training ADKAR Stakeholder Management

Organizational Change Management / Transportation Demand Management Consultant

L.A. Metro / Innovative TDM Solutions

Jun 2019 - Jul 2021 (2 years 1 month)

Led OCM for mobility program changes, increasing rideshare participation by 22% by designing adoption campaigns and reinforcement strategies. Built and facilitated online workshops for 200+ employees, boosting training attendance by 45%.

ADKAR Lewin Change Management Communication Skills Training Stakeholder Engagement

Sales Trainer

Seek Business Capital

Feb 2019 - Jun 2019 (4 months)

Improved sales close rates by 18% by creating phone scripts and Salesforce training decks and videos.

Sales Training Salesforce Communication Skills Scripting

Sales Rep./ OCM Consultant

PayrollCentric

Apr 2017 - Jun 2018 (1 year 2 months)

Improved customer satisfaction by 25% by conducting root-cause analysis and advising stakeholders on corrective actions. Led stakeholder surveys and interviews to diagnose engagement gaps and implement process improvements.

Root Cause Analysis Stakeholder Management Survey Process Improvement Customer Satisfaction