Shawn Seals

Led Organizational Change Management for a digital transformation supporting 1.4M children and families, met 100% of strategic objectives, and delivered training sustaining a $330M IHSS investment while improving client satisfaction and efficiency metrics.

Developed process optimizations and Agile/Kanban change practices for Microsoft product teams, improving response times by 25% and increasing project adoption by 45% across international teams.

Coached leadership on enterprise change strategy across lines of business, achieved >97% compliance, improved reporting accuracy 45%, and increased project buy-in to over 90% using ADKAR and Kotter frameworks.

Led technical and organizational change efforts for regional financial products and a next-generation Point of Sale system, coordinating company-wide stakeholders and OCM activities.

Implemented OCM frameworks and UX/SDLC processes to improve 11 web portal back offices and cloud storage adoption across Marketing, CRM, Finance, HR, and PMO functions.

Controlled up to seven projects concurrently, managed UX/testing efforts and reporting across 190 merger and IT infrastructure projects and presented findings to enterprise leadership quarterly.

Directed OCM, workforce planning, and process automation for applications and network projects, reducing deployment time by 25% and achieving top internal portal adoption.

Managed SharePoint environment and led OCM for an IT operational time tracking/reporting transformation, achieving 99.8% uptime and 100% transparency by linking tasks to the IT service catalog.

Performed strategic planning, benchmarking, and developed IT performance reporting and balanced scorecards, achieving 100% of reporting goals for the IT Performance Management group.

Managed offshore teams and improved business architecture across six functions for a $100M company, conducting gap analyses and developing operational and system processes.

Planned and implemented a regional PMO across 16 locations and led regional BPR for local support and recovery operations, improving desktop, network, voice, server, and application support processes.

Implemented AT&T solutions roll-out for 900+ stores within six months, avoiding a $1M penalty, and produced process flows supporting $50M of assets with contingency and disaster recovery plans.

Managed local IT operations, communications projects, and telephony systems, meeting 100% of budgetary and timeline requirements and leading systems requirements for multiple voice platforms.

Tracked regional PMO projects for field communications, power generation, and electrical distribution overseeing 80–120 military personnel and conducting gap analysis and benchmarking.

Associate of Science in Management from Midlands Technical College.

Completed three years of study in the Economics program without completing a degree.