Symoné Reddy

Managed end-to-end online store operations, digital marketing (Facebook, Instagram, Google Ads), order processing, logistics, returns, and inventory. Created product listings in Canva, analyzed traffic to boost conversions, trained staff, developed SOPs, and handled reporting, budgeting, forecasting, and CRM updates.

Completed accurate, confidential transcription of meetings, calls, and legal recordings with fast turnaround and strict adherence to formatting and data protection standards.

Handled high-volume data capture with strong accuracy, edited lesson videos for online learning, and created training materials and presentations. Managed diaries and admin tasks for leadership while improving file organization and reporting systems to streamline operations.

Captured high volumes of data with strong accuracy and edited lesson videos and presentations for e-learning platforms, improving file management and reporting efficiency.

Delivered multi-channel customer support across calls, email, live chat, and social media. Handled account queries, verifications, withdrawals, and broker support. Resolved platform issues via TeamViewer. Managed seminar setup, travel, reception, petty cash, and reporting while maintaining accurate CRM data.

Managed executive calendars, meetings, minutes, and daily scheduling. Drafted correspondence, coordinated events, and handled confidential documentation. Supported reception, call management, filing, and office admin while ensuring clear, efficient communication between management and clients.

Led customer service operations including escalations, repairs and spare parts coordination, reporting, staff training, and improvements that shortened service desk turnaround times.

Performed data capturing, filing, order processing, courier coordination, client follow-ups, and prepared daily and weekly operational reports to support internal teams.

Managed high-volume inbound and outbound calls for a UK mobile network, processed orders and upgrades, met sales KPIs, and handled cancellations and retention tasks.

Completed Grade 12 secondary education with a focus on foundational academic subjects preparing for tertiary or vocational pathways.