Open to opportunities

Caroline Singh

@carolinesingh

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Detail-oriented administrative professional with strong customer service skills.

South Africa

Message

What I'm looking for

I am looking for a role in a dynamic organization that values efficiency and clear communication, where I can contribute my administrative skills and grow professionally.

I am a detail-oriented and versatile administrative professional with over 5 years of experience in customer service, office administration, digital marketing, shipping, logistics, data capturing, and transcribing. My proven ability to manage multiple tasks efficiently and communicate clearly with clients and teams has been instrumental in supporting daily business operations.

Throughout my career, I have developed strong skills in Microsoft Office, client support, and problem-solving. I have successfully handled documentation for import/export shipments, maintained company filing systems, and assisted with customer updates and problem-solving on delivery delays. I am now seeking to contribute to a dynamic organization in a fast-paced administrative or coordination role.

Experience

Work history, roles, and key accomplishments

Salon Owner

Babes and Braids Salon

Jan 2019 - Present (6 years 6 months)

Managed all aspects of salon operations, including customer service and scheduling. Oversaw daily business activities to ensure smooth functioning.

Customer Service Business Operations Scheduling Client Relations Problem Solving

Online Customer Service & Sales Assistant

NUSKIN

Jan 2016 - Present (9 years 6 months)

Assisted online customers with product queries and complaints. Processed invoices, orders, and returns, and maintained daily social media posts.

Online Customer Queries Sales Support Invoicing Social Media Management Client Relations Problem Solving

Administrative Assistant

MegaFreight Services

Sep 2006 - Present (18 years 10 months)

Handled all documentation for import/export shipments and liaised with freight agents. Maintained company filing systems and prepared weekly operations/status reports.

Microsoft Office Suite Customer Service Sales Support Invoicing Problem Solving

Transcribing and Data Capture

Edgewood College

Jan 2006 - Present (19 years 6 months)

Performed transcribing and data capture tasks for various projects. Ensured accuracy and efficiency in all data entry processes.

Data Entry Microsoft Office Time Management

Education

Degrees, certifications, and relevant coursework

Durban Girls Secondary School

Matric Certificate, General Studies

Completed secondary education, obtaining a Matric Certificate from Durban Girls Secondary School. This foundational education provided a broad understanding across various subjects.

Careers 2000

Certificate, Computer Studies

Obtained a Certificate in Computer Studies from Careers 2000. This program focused on developing fundamental computer skills essential for administrative and data-related roles.

Global Trade Training

Certificate, International Trade Tools

Completed a Certificate in International Trade Tools through Global Trade Training. This specialized training enhanced knowledge in global trade practices and documentation.

Edgewood College

Various Certifications, Transcribing and Data Capture

Engaged in transcribing and data capture training at Edgewood College across multiple years. These studies focused on developing proficiency in accurate data entry and transcription services.