Open to opportunities

Kgopotso Thobejane

@kgopotsothobejane

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Proactive virtual assistant skilled in customer service, CRM, and remote office administration.

South Africa

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What I'm looking for

I seek remote or hybrid roles where I can apply CRM and administrative skills, support customers, and grow in operations or virtual assistance.

I am a detail-oriented virtual assistant with hands-on experience in call centre operations, retail support, and remote coordination. I consistently deliver professional customer service, manage emails and calendars, and maintain accurate records using CRM systems.

My background includes roles at Outworx handling inbound/outbound calls, billing inquiries, and CRM updates, plus retail positions supporting sales, merchandising, and transactions at Ackermans and Usave.

I am proficient with Microsoft Office, Google Workspace, Salesforce, Zendesk, and Freshdesk, and I bring strong time management, communication, and problem-solving skills to remote work environments.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Outworx

Oct 2024 - Sep 2025 (11 months)

Handled inbound and outbound customer calls, resolved billing and service issues, and maintained accurate CRM records while supporting administrative tasks and remote team targets.

CRM Data Entry Customer Support Remote Collaboration Problem Solving

Shop Assistant

Usave

Mar 2024 - Aug 2024 (5 months)

Assisted customers with purchases, returns, and product inquiries while maintaining store presentation and supporting the team to achieve sales targets.

Customer Service Inventory Management Merchandising Point of Sale Returns Processing Communication Time Management

Shop Assistant

Ackermans

Jun 2023 - Dec 2023 (6 months)

Delivered customer service, processed cash and card transactions accurately, and supported merchandising and restocking to improve store sales and satisfaction.