Dikeledi Molomo
@dikeledimolomo1
Results-driven Administrative Professional with expertise in customer support.
South AfricaWhat I'm looking for
I am a results-driven Administrative and Customer Support Professional with over 8 years of experience in retail management, administrative assistance, and customer service. My proven ability to optimize workflows and lead high-performing teams has consistently driven operational efficiency and customer satisfaction.
Throughout my career, I have excelled in various roles, from Team Leader at The Fun Company to Customer Service Representative at Upwork. I have a strong track record of improving processes, achieving high satisfaction rates, and training new hires to uphold service standards. My proficiency in CRM systems and data management has been pivotal in enhancing service delivery and operational success.
Experience
Work history, roles, and key accomplishments
Team Leader
The Fun Company
Nov 2024 - Present (8 months)
Supervised daily front office and customer service functions, ensuring team productivity and high-quality service delivery. Improved workflow processes, increasing team efficiency by 30%.
Customer Service Representative
Upwork
Jul 2023 - Dec 2023 (5 months)
Provided virtual customer service via email, chat, and phone for global clients, focusing on first-contact resolution. Utilized Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics 365 to manage customer data and support tickets.
Store Supervisor
Forever New Clothing Store
Nov 2019 - Feb 2022 (2 years 3 months)
Led daily store operations, including opening/closing, shift management, and sales reporting. Maintained inventory levels, performed stock audits, and coordinated supplier deliveries.
Sales Assistant
Forever New Clothing Store
Nov 2018 - Oct 2019 (11 months)
Engaged customers with product demonstrations, upselling, and personalized service. Processed transactions using POS systems with speed and accuracy.
Front Office Administrator
Hotel-Stay
May 2014 - Feb 2018 (3 years 9 months)
Provided customer support in a fast-paced call center environment, handling high volumes of inbound and outbound calls. Utilized CRM software (SAGE and QuickBooks) to maintain accurate customer records and log interactions. Managed front office operations including call routing, email correspondence, and calendar coordination.
Education
Degrees, certifications, and relevant coursework
Pretoria West High School
National Senior Certificate, General Studies
Completed secondary education, earning the National Senior Certificate (Grade 12). This foundational education provided a broad understanding across various subjects, preparing for further studies and professional life.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Dikeledi?
You can contact Dikeledi and 90k+ other talented remote workers on Himalayas.
Message DikelediFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
