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VMSaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
KBOps + Admin Specialist | 9+ yrs optimizing projects and processes | Open to contract work
Experience
Volunteer & Marketplace Coordinator
SOCAP Global
Dec 2019 - Apr 2024 (4 years 4 months)
LECustomer Service Representative 2
Lectric Ebikes
Jun 2023 - May 2025 (1 year 11 months)
Data Entry & Accounts Payable Assistant
Precision Masonry
MB
Indonesia130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
HVGlobal Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
HVDynamic relationship and e-commerce manager with 15+ years’ experience.
Experience
Relationship Manager - E-commerce
Equity Bank Group Holdings - Finserve Africa
Apr 2020 - Present (5 years 7 months)
Head - Contracting, Sales & Marketing
Lima Travel & Events Ltd.
Jan 2019 - Present (6 years 10 months)
I am a bilingual operations specialist with 3+ years supporting real estate, community development, and client services.
Experience
PCProgram Development Specialist
Peace Corps
Aug 2024 - Present (1 year 3 months)
PCEconomic Development Specialist
Peace Corps
Aug 2022 - Aug 2024 (2 years)
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
Administrative and HR support specialist fluent in Dutch, French and English.
Experience
Administrative & HR Support Specialist
Bconnect BV
Jan 2019 - Jan 2023 (4 years)
Retail Assistant
Makro Cash & Carry
Jan 2017 - Jan 2018 (1 year)
Junior Recruiter (Student)
AGO Jobs & HR
Engaging Onboarding Manager with a passion for employee empowerment.
Experience
Onboarding Manager
Clipboard Health
Jan 2024 - Present (1 year 10 months)
HR Coordinator & Customer Support Representative
ZoomInfo
Jun 2019 - Present (6 years 5 months)
Customer-focused onboarding and support professional skilled in B2B prospecting and conflict resolution.
Experience
Customer Support & Onboarding Assistant
Health Talent Connect
Jan 2024 - Sep 2025 (1 year 8 months)
Customer Support & Sales Assistant
Amazing Talker
Jul 2023 - Dec 2023 (5 months)
I am an experienced SaaS onboarding specialist driving client adoption, training, and high-volume project delivery.
Experience
Onboarding Specialist
Rouxbe Global Food Group
Mar 2021 - Present (4 years 8 months)
Onboarding & Account Support Specialist
Highspot
Oct 2022 - Dec 2023 (1 year 2 months)
Client Support & Training Coordinator
I am a Client Onboarding and Customer Success specialist driving revenue and retention.
Experience
Client Onboarding Specialist
Aza Finance
Dec 2023 - Present (1 year 11 months)
Senior Customer Support Executive
Hantec Markets
Aug 2021 - Nov 2023 (2 years 3 months)
Account Onboarding Specialist
HISaaS onboarding and customer success specialist driving high adoption and CSAT.
Experience
Senior Onboarding Consultant
Joblogic
Jun 2023 - Jul 2025 (2 years 1 month)
Aladtec Tier 2 Specialist
TimeClock Plus / TCP Software & Aladtec
Jul 2021 - May 2023 (1 year 10 months)
Area Business Development & Support Manager
Happy Donuts
Feb 2020 - Apr 2021 (1 year 2 months)
I drive SaaS user adoption through onboarding, support, and process optimization.
Experience
Customer Success Intern
Telkom SA SOC Ltd
Jan 2021 - Jan 2023 (2 years)
Customer onboarding and support technician with emerging cybersecurity skills.
Experience
MHCustomer Onboarding Technician
Mr Price Home
Apr 2023 - Present (2 years 7 months)
Sales Agent
Credico South Africa
Feb 2023 - Mar 2023 (1 month)
I am a Customer Success specialist improving retention and CSAT for SaaS and fintech.
Experience
Customer Success Specialist
Afriex
Jul 2023 - Present (2 years 4 months)
Technical Support Specialist
Afriex
Sep 2022 - Jul 2023 (10 months)
Customer Support Specialist
Cravings Technology
Customer Success specialist delivering scalable onboarding, retention and support for global SaaS and fintech clients.
Experience
Lead Customer Support Representative
TheKiddoSpace
Sep 2023 - Present (2 years 2 months)
Customer Success Executive
Klasha Technologies
Dec 2022 - Aug 2023 (8 months)
Technical Support Advocate
TEK Experts
Customer support associate with experience in verification, onboarding, and customer complaint resolution.
Experience
Customer Support Associate
Essencea Infoserve Pvt Ltd
Jan 2025 - Present (10 months)
RKCustomer-focused SaaS onboarding and client success specialist skilled in Salesforce and HubSpot.
Experience
Quality Assurance / Trainer Specialist
Charitable Adult Rides & Services Inc
Mar 2024 - Present (1 year 8 months)
Onboarding & Member Support Specialist
NationsBenefits Inc
Nov 2023 - Apr 2024 (5 months)
Technical Chat Support Agent
CLCustomer Success professional driving enterprise onboarding, adoption, and retention for SaaS startups.
Experience
Global Mobility Advisor
GlobalPassport.ai
Jan 2025 - Present (10 months)
Renewable Energy Marketing and Partnerships Assistant
Revive
Mar 2023 - Dec 2024 (1 year 9 months)
Customer Success & Social Media Manager
SBCustomer Success Specialist with expertise in onboarding and compliance.
Experience
Customer Service Onboarding Team Leader
Yellow Card
Oct 2022 - Jan 2025 (2 years 3 months)
Customer Onboarding Analyst
Yellow Card
Sep 2021 - Nov 2022 (1 year 2 months)
Business Development Executive
iRecharge Tech Innovations
Jan 2018 - Feb 2021 (3 years 1 month)
Jan 2019 - Jan 2022 (3 years)
Executive Assistant
Modular Movement
Jan 2015 - Feb 2020 (5 years 1 month)
Head of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
HSSolutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
CAAccount Manager
CareApp
Apr 2020 - May 2020 (1 month)
TIAssistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
Senior Sales Executive
DPO (by Network International)
Sep 2016 - Present (9 years 2 months)
Sales Executive
DPO (by Network International)
Apr 2015 - Present (10 years 7 months)
Marketing Manager
Trianum Hospitality
Sep 2013 - Present (12 years 2 months)
Agent Services Coordinator
Ben Kinney Companies
Jun 2021 - Jul 2022 (1 year 1 month)
Patient Service Representative
Umpqua Health
Aug 2020 - Jun 2021 (10 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Jan 2018 - Present (7 years 10 months)
Morrison Healthcare
Mar 2018 - Mar 2021 (3 years)
Operations Assistant
Bar Bombon
Jun 2017 - Mar 2018 (9 months)
Hantec Markets
Jan 2020 - Jul 2021 (1 year 6 months)
Onboarding Specialist
Rex & More Global
Sep 2019 - Nov 2019 (2 months)
Business Development & Support Manager
Microsoft Office 365
Jun 2019 - Jan 2020 (7 months)
Assistant Application Analyst
CureMD
May 2018 - Jan 2019 (8 months)
Mar 2022 - Sep 2022 (6 months)
Customer Support Intern
Pocket by Piggyvest
Aug 2021 - Jan 2022 (5 months)
Dec 2021 - Dec 2022 (1 year)
Technical Customer Service Rep
SunKing
Nov 2020 - Dec 2021 (1 year 1 month)
JNCustomer Service Agent
Jumia Nigeria
Oct 2019 - Nov 2020 (1 year 1 month)
Everise Corp
Jun 2022 - May 2023 (11 months)
MentorMe
Nov 2022 - May 2023 (6 months)
SME Executive Assistant
Lady Askari
Apr 2020 - Dec 2020 (8 months)
Customer Care Representative
iRecharge Tech Innovations
Jan 2017 - Jan 2018 (1 year)
