I am looking for a remote customer support or customer experience role within a tech or SaaS-focused company that values clear communication, well-defined processes, and continuous learning. I thrive in structured, collaborative environments where quality, documentation, and customer satisfaction are priorities.
Open to opportunities
Gcobisa Sharlotte Sobayeni
@sharlottesobayeni
Remote Operations & QA professional with 4+ years supporting international clients, ensuring accuracy and consistency in fast-paced settings.
South AfricaWhat I'm looking for
Detail-oriented operations professional with 4+ years of experience in quality review, structured documentation, and remote coordination. Skilled in managing client relationships, scheduling, and cross-time-zone communication across the UK, US, UAE, and Europe, while maintaining rigorous accuracy standards under deadline pressure. Strong foundation in QA processes, file management, and multilingual client support — with growing focus on AI data evaluation and structured language analysis. Currently supporting executive operations at RAY AI while building toward Language & AI Data Analyst work.
Experience
Work history, roles, and key accomplishments
Current
Performed freelance AI data annotation focused on search quality rating, audio evaluation, and content classification to support machine learning projects. Applied NLP-related labeling and quality assessment to ensure labeled data met evaluation standards.
PR
Current
English Teacher
Preply
Nov 2021 - Present (4 years 9 months)
Developed and implemented an English language curriculum that met the needs of a diverse student population. Developed innovative strategies to help struggling students improve their English language skills. Conducted one-on-one tutoring sessions to help students improve their English language proficiency.
IT
Current
Online English Instructor
Italki
Jul 2021 - Present (5 years 1 month)
Facilitated online English language classes with students from different backgrounds and cultures, promoting cultural diversity and understanding. Utilized a variety of teaching strategies and materials to engage a diverse range of students.
RE
Transcriptionist Typist
Rev.com
Nov 2021 - Jan 2026 (4 years 2 months)
Utilized subject-specific terminology and research to accurately transcribe complex topics. Performed audio and video file conversions for transcription purposes.
Education
Degrees, certifications, and relevant coursework
University of the Western Cape
Public Administration, Administration
2016 - 2020
GO
Professional Certifications, Digital Marketing
Activities and societies: Fundamentals of Digital Marketing; Google Digital Marketing & E-commerce Specialization (certification content); Google Digital Academy (Skillshop)
Completed Google training in digital marketing and fundamentals of digital marketing content through Google Digital Academy/Skillshop.
HubSpot Academy
Professional Certification, Email Marketing
Activities and societies: Email Marketing (HubSpot Academy)
Completed HubSpot Academy training in email marketing methodologies and tools.
MA
MANCOSA
Professional Training, Digital Marketing
Activities and societies: Attract and Engage Customers with Digital Marketing (MANCOSA)
Completed coursework or training in digital marketing focused on customer engagement and strategy.
TB
TEFL on the Beach
TEFL Certification, Teaching English as a Foreign Language
Activities and societies: Teacher Of English To Speakers Of Other Languages (TEFL)
Completed a Teacher of English to Speakers of Other Languages (TEFL) course.
IO
ITU Online
IT Fundamentals, Information Technology
Activities and societies: IT Fundamentals (ITU Online)
Completed IT fundamentals coursework.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
South AfricaAuthorized to work in
Portfolio
sharlotteportfolio.netlify.appSalary expectations
9k-100k USD
Social media
Job categories
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