Open to opportunities

Yeukai Monyera

@yeukaimonyera

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Dedicated virtual assistant with experience in administration and customer service.

South Africa

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What I'm looking for

Seeking a challenging role that utilizes my administrative and customer service skills to support a dynamic team and contribute to the success of the organization.

As a highly organized and detail-oriented virtual assistant, I have honed my skills in administration, customer service, and data management. With experience in various industries, including travel, construction, and hospitality, I have developed a strong ability to work independently and collaboratively as part of a team. My expertise in document management, data entry, and customer coordination has allowed me to provide exceptional support to clients and colleagues alike.

Throughout my career, I have demonstrated strong organizational skills, attention to detail, and the ability to prioritize tasks to meet deadlines. My proficiency in office software, including Google Drive and CRM systems, has enabled me to streamline processes and improve efficiency. I am committed to providing exceptional customer service and ensuring seamless communication with clients and stakeholders.

With a strong work ethic and a passion for learning, I am confident in my ability to adapt to new environments and take on new challenges. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Armtech Projects (Pty) Ltd

Aug 2021 - Present (3 years 10 months)

In my role as a Virtual Assistant, I provided administrative support, coordinated with clients and contractors, managed data entry, and prepared documents. I also tracked project progress and reported on client feedback and service requests.

Client Management Data Management Administrative Support Project Tracking Reporting Customer Service CRM Software

Current

Administrative Assistant

Current

WeBill (Pty) Ltd

Jul 2019 - Present (5 years 11 months)

As an Administrative Assistant, I handled administrative requests, managed appointments, and maintained communication within the organization. I also assisted in financial reporting, office supply management, and customer support.

Administrative Support Communication Financial Reporting Office Management Data Entry Customer Service Time Management Bookkeeping

Virtual Assistant

JD Destinations & Travel (Pty) Ltd

Aug 2023 - Jan 2024 (5 months)

As a Virtual Assistant, I managed document uploading, link management, and file organization on Google Drive. I ensured data accuracy and collaborated with travel agents to address issues related to document access, providing general administrative support.

Google Drive Document Management Administrative Support Collaboration Data Entry

Supervisor-Retail Sales Assistant & Hostess

Hard Rock Cafe International

Nov 2015 - Nov 2016 (1 year)

As a Supervisor-Retail Sales Assistant & Hostess, I ensured high-quality customer service, managed retail operations, and handled cash transactions. I also provided personalized service and maintained inventory control.

Customer Service Sales Management Inventory Communication Problem Solving

Office Administrator/QC

Tabuka Susa (PTY) Ltd

Dec 2017 - Apr 2019 (1 year 4 months)

In my role as Office Administrator/QC, I maintained accurate data records, performed quality control checks, and managed customer inquiries. I also supported payroll processing and assisted with tender submissions.

Data Management Quality Control Customer Support Payroll Processing Research Document Management Data Entry

Office Assistant

We Fix

Nov 2014 - Mar 2015 (4 months)

In my role as Office Assistant, I managed client communications, scheduled appointments, and handled bookkeeping tasks. I also prepared invoices and ensured timely payments to suppliers.

Client Communication Scheduling Bookkeeping Data Entry Invoicing Customer Service