Open to opportunities

GEMMA JONES

@gemmajones

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Organized administrative professional specializing in customer service and remote support.

South Africa

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What I'm looking for

I seek a remote or hybrid administrative role where I can leverage strong customer service, organization, and time-management skills to support teams and clients while growing professionally.

I am a highly organized and reliable administrative professional with extensive customer service and remote work experience. I have supported international clients as a remote transcriptionist, provided administrative and reception support, and contributed to content research and customer-facing roles while maintaining accuracy and meeting tight deadlines.

I excel at managing multiple tasks across time zones, communicating clearly, and resolving issues with discretion and professionalism. Fluent in English, I am detail-oriented, self-motivated, and able to work independently while escalating concerns appropriately to ensure quality outcomes.

Experience

Work history, roles, and key accomplishments

Current

Remote Transcriptionist

Current

Rev

Sep 2019 - Present (6 years 4 months)

Provide remote transcription services for international clients across multiple time zones, managing concurrent assignments and consistently meeting strict deadlines with high accuracy.

Transcription Remote Work Time Management Attention To Detail Client Communication Quality Assurance

Content Researcher

Timbuktu Travel

May 2018 - Oct 2019 (1 year 5 months)

Conducted detailed research to support client-facing and internal content, organized marketing and operational information, and collaborated with teams to meet deadlines and quality standards.

Research Content Management Administrative Support Cross Functional Collaboration Cultural Sensitivity Editing

Customer Service Representative

Bootlegger Coffee Company

Sep 2016 - Apr 2018 (1 year 7 months)

Delivered consistent high-quality customer service in a fast-paced environment, resolved customer queries efficiently, and managed multiple responsibilities while maintaining professionalism.

Customer Service Multitasking Communication Time Management

Administrative & Reception Support

Fuzzy Bunnies Daycare

Oct 2015 - Jul 2017 (1 year 9 months)

Provided front-desk and administrative support, managed parent communications and records, and handled sensitive information with discretion and attention to detail.

Reception Administrative Support Record keeping Confidentiality Scheduling Office Administration

Sales Assistant

Big Concerts & The Greek Merchant

Dec 2013 - Feb 2015 (1 year 2 months)

Assisted customers with sales and product information, managed transactions and stock organization, and provided efficient service in high-volume environments.

Sales Support Customer Service Inventory Management Cash Handling POS Communication