Darren Wicks

Launched a lifestyle apparel brand combining digital art and AI-driven design; managed e-commerce operations and executed content and social strategies to grow brand visibility and engagement.

As a freelance Virtual Assistant, I provide comprehensive administrative support, professional writing services, and conduct market research. I also prepare lesson plans and teach English online as a substitute TEFL teacher.

Secured wholesale distribution partnerships and managed B2B lead generation while maintaining long-term client relationships and overseeing domestic/international order fulfillment. Streamlined sales operations and procurement, improving vendor onboarding and maintaining accurate financial and HR records.

As a Restaurant Manager, I led a team to ensure efficient operations, provided customer service, managed stock control, and oversaw financial procedures including cash handling.

Supervised high-traffic retail night-shift operations, managed inventory and financial procedures, and led team performance to deliver consistent customer service for locals and travelers.

Managed solo branch operations including sales, credit checks, data capture, and compliance, maintaining customer relationships and regulatory standards.

Worked across hospitality, tourism, and call center roles in the UK, gaining international customer service experience and exposure to diverse markets and service standards.

Completed a Google Digital Marketing & E-commerce Specialization Certificate, focusing on digital marketing strategies and e-commerce practices.

Completed the Customer Success Foundations Professional Certificate on LinkedIn Learning between February and March 2025.

Activities and societies: Customer Success Foundations Professional Certificate by ChurnZero. https://www.linkedin.com/learning/paths/customer-success-foundations-professional-certificate-by-churnzero

Completed the Customer Success Foundations Professional Certificate via LinkedIn Learning from February to March 2025.

Completed the Google Digital Marketing & E-commerce Specialization via Coursera between October and December 2024.

Completed a Bachelor of Arts degree in Communication Science, focusing on effective communication strategies and practices in various contexts.

Earned a Diploma in Public Relations & Communications, gaining foundational knowledge in public relations strategies and communication techniques.

Completed a Diploma in Public Relations & Communications at Damelin South Africa in 1998.