DWDarren Wicks
@darrenwicks
Digital Marketing | Customer Success | Sales | E-commerce
South AfricaWhat I'm looking for
Customer-focused professional with 15+ years in retail management, customer service, and B2B sales, transitioning to Customer Success. Skilled in digital marketing and e-commerce, with experience exploring SaaS CRM tools.
SKILLS AND SOFTWARE:
-Administration And Sales: Microsoft Office, Google Docs, Intuit QuickBooks; Zoho Books; Sage Accounting.
-Digital Marketing And Social Media Management: Buffer; Metricool; HubSpot; Semrush.
-E-commerce: RedBubble; Zazzle; Threadless; Spreadshirt.
-Content Creation: Canva, InkScape, Adobe Express (Images); CapCut, Clipchamp (Video); Ableton Live, Cubase, Audacity (Audio); BeeHiiv, Substack (Blogs).
-Education: ClassIn (TEFL).
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
May 2024 - Present (1 year 1 month)
As a freelance Virtual Assistant, I provide comprehensive administrative support, professional writing services, and conduct market research. I also prepare lesson plans and teach English online as a substitute TEFL teacher.
Sales And Marketing Representative
EcoPlanet Bamboo
Nov 2017 - Apr 2024 (6 years 5 months)
In my role at EcoPlanet Bamboo, I focused on B2B marketing, sales, and procurement. I effectively communicated product benefits, maintained client relationships, and managed office administration tasks.
Restaurant Manager
The Bean And Olive
Dec 2016 - Nov 2017 (11 months)
As a Restaurant Manager, I led a team to ensure efficient operations, provided customer service, managed stock control, and oversaw financial procedures including cash handling.
Education
Degrees, certifications, and relevant coursework
COCoursera
Specialization Certificate, Google Digital Marketing and E-Commerce Professional Certificate
2024 - 2024
Completed a Google Digital Marketing & E-commerce Specialization Certificate, focusing on digital marketing strategies and e-commerce practices.
LLLinkedIn Learning
Professional Certificate by ChurnZero, Customer Success Foundations Professional Certificate by ChurnZero
2025 - 2025
Activities and societies: Customer Success Foundations Professional Certificate by ChurnZero. https://www.linkedin.com/learning/paths/customer-success-foundations-professional-certificate-by-churnzero
UAUniversity of South Africa
Bachelor of Arts, Communication Science
2018 - 2021
Completed a Bachelor of Arts degree in Communication Science, focusing on effective communication strategies and practices in various contexts.
DADamelin South Africa
Diploma in Public Relations & Communications, Public Relations
1998 - 1998
Earned a Diploma in Public Relations & Communications, gaining foundational knowledge in public relations strategies and communication techniques.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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