Open to opportunities

Sobowale Gbemiro

@sobowalegbemiro

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Customer-focused Account & Client Relationship Manager driving retention, growth, and exceptional service.

Nigeria

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What I'm looking for

I seek a client-facing role emphasizing relationship management, opportunities to grow accounts, a collaborative culture, and clear paths for advancement.

I am a customer-focused account and client relationship manager with five years' experience improving satisfaction and driving revenue through strong communication and problem-solving.

I have managed high-value clients, developed market growth strategies, and ensured compliance with company and regulatory standards while meeting internal performance metrics.

My background includes roles in account management, telesales, retail accounts, and customer service across fintech and property sectors where I consistently built long-lasting client relationships and grew business opportunities.

I am hardworking, resourceful, and accountable, committed to delivering excellent service, securing repeat business, and pursuing opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Exness Technologies Limited

Jan 2024 - Present (2 years 2 months)

Act as primary contact for high-value traders, develop market development strategies, ensure regulatory and brand compliance, and represent the company at industry events to grow partner relationships.

Client Relationship Management Account Management Market Development Regulatory Compliance Stakeholder Engagement Communication CRM

Retail Account Manager

Exness Technologies Limited

Jan 2023 - Dec 2023 (11 months)

Identified customer needs, provided product knowledge and solutions, developed and maintained customer relationships, and executed upselling strategies to increase sales and satisfaction.

Account Management Sales Customer Service Upselling Product Knowledge Relationship Building CRM Communication

Account Manager

Infinox Capital

Apr 2021 - Dec 2022 (1 year 8 months)

Served as lead client contact, built long-term relationships, ensured timely delivery of solutions, developed business within accounts, and tracked key account metrics to meet sales objectives.

Account Management Client Retention Sales Forecasting Reporting Stakeholder Management CRM Cross Functional Collaboration

Account Manager

Private Property Nigeria

Oct 2020 - Mar 2021 (5 months)

Managed customer relationships, onboarded new clients, conducted follow-ups with existing customers, and trained clients on CRM usage to drive retention and engagement.

Account Management Customer Onboarding CRM Customer Service Relationship Management Sales Support

Customer Service Representative

Hemingways Safaris Africa

Jun 2019 - Feb 2020 (8 months)

Provided high-volume customer support (120 outbound calls/day), resolved complaints, upsold services, and recovered an average of 70 churned customers monthly, improving retention.

Customer Service Outbound Sales Upselling Complaint Resolution CRM Retention

Form Teacher

National Youth Service Corps

Apr 2018 - Mar 2019 (11 months)

Provided academic and moral support, increased student attendance by 25%, evaluated performance, and organized educational health and social programs to improve outcomes.

Teaching Student Evaluation Classroom Management Communication Mentoring

Education

Degrees, certifications, and relevant coursework

Allison

Professional Certificate in Customer Service, Customer Service

Completed a professional certification in Customer Service in August 2020.

Metropolitan School of Business and Management

Professional Certificate in Customer Service Skills, Customer Service

Obtained a professional certificate in customer service skills (Introduction) in July 2020.

Olabisi Onabanjo University

Bachelor of Agriculture, Agricultural Extension and Rural Sociology

2012 - 2017

Grade: Second Class Honors

Activities and societies: General Secretary of the Agricultural Extension and Rural Sociology Students Association; editorial and organizing roles in campus church groups.

Completed a Bachelor of Agriculture in Agricultural Extension and Rural Sociology with Second Class Honors, focusing on agricultural extension practices and rural community development.